CampSaver.comReviews of campsaver.com

Ordered 4 identical items in a size large. Received them as a size small. Completed return and second shipment had the exact same WRONG sized items. I called customer service for a full refund. I'll pay extra to work with a different business.

I had the most incredible experience where ups dropped the ball, but camp saver picked it up and ran it into the end zone. They truly value you as a customer and make it easy to do business with them

Ordered my gear and they told me it would be around 20 days to fill the order. That's fine, everything was from Japan. 1 month later they still don't have it. 2 months later they still don't have it, and tell me it is going to be another month. 3 months (maybe longer) just to get stock of the items I ordered. Don't waste your time.

I've placed a total of 3 orders through their website. 2/3 had to be cancelled because they had no idea when the item would be available. This wouldn't be an issue if they acknowledged this on the website. There was nothing on their website that stated these items were on back order, simply said estimated a shipping date 7-15 days out. No problem! I can wait. Once I placed the orders I received an email stating that some items were on back order. I waited about 10 days on each and reached out to customer service to see if I could get an estimated ship date. The first order was placed on 2/22, again, with the estimated ship date 7-15 days from that date. I did receive the email stating that both Deuter packs I ordered were on back order. I checked in a week and a half later and they said that they weren't scheduled to get the packs in until June....JUNE! Cancelled that order. The second order (which I just cancelled today) was placed on 4/5, also with the 7-15 day estimated shipping date. I received the back order email and reached out to see when it might ship. I was told then that they were scheduled to be back in stock on 4/13. I checked in today to see if there was any update on when the order may ship. Now it's not expected until 5/5, but they aren't sure if they will get it in then. I asked how they can sell something when they have no idea if/when they will have it in stock. The response was "That is because we allow back orders, so customers can place orders for items that aren't in stock if they would like." I could understand this if you made it clear to us that we were ordering an item that was on back order. Nothing on the site indicates that that the items ordered were on back order. So this wasn't a scenario where I saw that they were back ordered and made a purchase anyway. I made a purchase and was told after the fact that the items were on back order and they didn't know when they would be back in stock. I also understand that "estimated" is not a guarantee (this was there initial response to me asking why i was told one date a week ago and now I'm being told another), but "estimated to ship in 7-15 days" doesn't mean "out of stock" or "back order". The "we allow for back orders...if they would like" statement still just blows my mind.

After waiting almost 8 weeks and several calls which was communicated to me my order would be filled on 3 different dates, and my order still had not been filled. I was told on the second call that they would upgrade my shipping. I did find the item through another vendor which offered the same discounts and shipping but was also able to use my dividend for more cost savings. The quickest response I received was cancelling the order.

The worst experience ever on online shopping. They sell products they don't have and say it's in stocks. I've been waiting for my item over a month. They don't even bother replying to my email. No apologies no explanations. Repulsive.

This site is a massive hassle to do business with. First their site is insufficiently set up to check items can ship to the specified destination. They cancelled my order without warning the next day. Next they required verification of my payment method. Despite already charging or placing "holds" on my card. Where else in the world are they so paranoid about fraudulent payments that they refuse to honour an order unless you verify a test transaction. This is a massive hassle slowing down shipping and making the whole shopping process a complete pain. Next time I will go somewhere else where they value their customers time and work to help the customer rather than mess them around. When I place an order and pay I expect the order to be shipped within 24 hours or an explanation of an inventory issue provided. I believe this to be reasonable as every other place I shop is capable of it.

Overpriced and they don't list when items are back ordered. I found out after the item wasn't going to ship for 24 days! How can a site even stay in business doing that . Customer service was rude and unwilling to work with their customers after falsely advertising what was in stock.