CampSaver.comReviews of campsaver.com

I hope by NOT clicking any star it will be a ZERO STAR? Where do I start - 1) False advertising 2) Bait-and-switch 3) "captured"/charged card full amount before it ship....and still have/had not received product 4) lying about backorder dates I ordered a winter coat on CYBER MON (11/26/18) from campsaver as it was 10% less than other online stores. They said they had problems with the card, so I had to give another on which the charged the full amount immediately. Then I never heard anything again. When I did not receive an email that it had shipped (NOTHING on website indicated it was on backorder) I call and get a customer service supervisor that gave me a song-and-dance about how it might not make it for Xmas and did I want a different color? I said no, I want what I ordered. Then they gave me another 10% off for my "trouble" (further sucking me in to wait, no doubt, rather than try and find it elsewhere)...and said maybe 2-3 weeks. When I would look on their website, it still appeared as if one ordered it now one would STILL get it right away. NO updated website that it was backordered. I call again after Christmas and same stuff....not sure when coming, did I want yet another different color....they would talk to the buyers who would talk with the company and see what the problem was...would call back. No call back. I call again...."we spoke to the buyers and the company and you will have to either cancel your order or wait until SEPTEMBER 2019". It is January!!! Half the winter has passed by while I wait for the coat and they have my money....AND have kept me one the hook so I could not take advantage of buying it elsewhere at favorable prices on Cyber Monday or the Post Christmas sales (if they were to have told me that it was backordered....). NOW (January) their website merely mentions that it may take 19-23 day to ship!!! 19-23 days when they told me, and repeated as of today (1/18/19), that I would NOT have it until SEPTEMBER. So they are lying - either lying on their website about the expected delivery dates (being only 3 weeks), or to me (delivery date reaffirmed as September). Perhaps they are trying to get me to cancel as the price I have been quoted is much below what is out there now. DO NOT DO BUSINESS WITH THEM...NO MATTER HOW GOOD THE PRICE SEEMS. BIG DISCOUNT OFF "NOTHING" IS NOTHING AND WORTH NOTHING. If I were to cost my time at minimum wage for the time spent on this (not to mention the aggravation) I would have ended up spending twice what the discount was. 30% on nothing = nothing! DONT DO IT. ps...nope...I had to click on a star...but know I would have chosen NO star.

This company is terrible. Everything is 'in stock' until you order it, and then two weeks later they tell you it's not in stock and it will ship to you in a month or two. When questioned they said they are a small company which makes it difficult to track inventory??Zero customer service, no refunds for returns (and everything is manual, no online return request). Had to file a claim with my bank for a returned item. Just the worst shopping experience. And apparently, a scam.

Lesson learned! Read reviews before purchasing from a new vendor - I now understand why CampSaver has such terrible reviews online. As disappointed as I was with the inaccurate shipping information I received, I cannot even say that CampSaver at least provided a prepaid return shipping label for my inconvenience of having to purchase all the items locally after paying them for expedited shipping! Their customer service leaves a lot to be desired and requires a warning to all potential consumers to steer clear of CampSaver!

I've placed a couple of big orders with Campsaver over the years; they have a good range and competitive prices. As I'm an overseas customer, I occasionally get snagged by the export restrictions on certain brands and products which isn't made clear until after the order (and payment) go through, but that's not so much Campsaver's issue as international trade restrictions. Will definitely continue to shop here.

I really don’t get what’s up with all these bad reviews... ordered an Arcteryx jacket and it arrived in less than 2 weeks. Great quality! Very hard to find online and Camp saver had it! I am not expecting amazon prime service for a small company like this. Happy customer, thank you.

I ordered a pair of shoes on November 9, 2018 and have still not received them as of January 3, 2019. Originally, I was told it would be at my home in 5-10 days! This is absolutely unacceptable and I do not recommend this company.

Ordered a winter jacket on Nov.26. Got an email a day later saying my order would ship in 7-21 days. I tried calling on Dec. 26, but I just got music. Nobody ever answered. I emailed them to cancel my oder. The email option says someone will contact me back by email within 24 hours. On 12/31, I had gotten no response. I emailed again.... This is the worst customer service and order experience I have ever had. Now it's almost January. I have no winter coat. I'm afraid to go buy one because I might get another one in a month or two from Campsaver. Do NOT order from this company.

Bought a jacket that was IN STOCK, 3 weeks later the item still wasn't shipped. I emailed and asked for an update or to cancel my order. Got an email back simply saying my order was cancelled,no apology for the wait or anything. Total fraud of a company. Avoid at all cost. SCAM!