CampSaver.comReviews of campsaver.com

Wow, I can't say enough about how poor the customer service is. I didn't look at their reviews before purchasing. If you look on their site, they only post positive reviews with almost all 5 ratings. Every other review site I saw are terrible. This company has some serious issues. Had same experience as others. They say item is in stock but doesn't send notification if it isn't. After talking to them, they say it is in stock but don't know what the issue is. They had no idea when it would be sent out and they had no way of finding out. At least according to the person I spoke to. They really fail when it comes to contacting customers after saying they will get in touch. I will never buy from from this company again. As long as you don't have to deal with their customer service, you should be okay. But if something goes wrong, good luck.

The return process is about as terrible as you can imagine. It's not streamlined at all, they take their sweet time in processing the items once they are received, and THEN they try to convince you that you returned a used product to them, so you can only receive store credit. I received a number of emails rejected by their (full) customer service inbox, the customer service line doesn't get answered (I waited on hold for so long!).... the only way I finally got ahold of someone was via chat. Truly a nightmare! On the plus side, I didn't have the experience that many others are reporting of the product being out of stock or taking months to ship, so there's that!

Prices may look good but it has happened far too many times for me where you think you're getting a great deal but they hold onto your paid order for weeks without shipping despite saying they have things in stock. I think they do this deliberately. I won't be buying anything more from them.

I've been waiting for 12+ business days (since my return was delivered to them) to receive my refund. No communication from Campsaver. When I called, they told me that returns are backed up and they may get to it next week. First order with them and sure to be my last. Stick to Backcountry or REI.

I’ve been an REI member for decades. Not to minimize the force that is REI, but, as I recently am rebuilding my backpacking equipment after decades of child and now grandchild-rearing, I have searched for competitive deals across the web. CampSaver has universally been helpful in recommendations via phone and email (I’m rural) and I’m satisfied with my purchases. I think they’re amused by the grandmother desiring to return to the mountains (okay, with my knees, the hills). Dreams keep us alive.

CampSaver said that they had inventory of an item that we knew was being discontinued soon. We ordered it, and didn't hear back from them for weeks that they no longer had the item. Everyone else had stopped carrying the item by that point. Very frustrated and disappointed with them.

I paid for a product Jan 13,2019 and they mentioned on back order less than 24 business days it should be on its way. Little communication on this after reaching out and I have fully been charged and NOW above 40+ BUSINESS days waiting for the product. No care to communicate the excess amount and still have not even offered to resolve this in any other way. Still do not have the shipping details and when I reached out they offered a minimal resolution now that the winter season is basically over. Avid outdoors individual and ordered very large items with no issues similar to this, these items are very small and not heavy at all. I would not recommend this company, go to backcountry, thehouse or anywhere else before this group.

I saw a jacket on a website from Mammut . They did not have my size. I noticed it was on Camp Saver for $150.00 less, I read many of the not favorable reviews. Their website said only 1 left in Large. I called. I was immediately helped and told in fact there was 1 left in the factory and it would be shipped the same day. I took a chance. I AM GLAD I DID . I received the perfect jacket in 3 days . Trust me, don't always believe negative reviews. Camp Saver is a quality company that I will use again and recommend to my friends .