CampSaver.comReviews of campsaver.com

I ordered from them before I saw the reviews. Had I seen the reviews I probably wouldn't have. However, I'm glad I did (but I also acknowledge that I never had to deal with customer service either). I'm leaving a review because I think the review average doesn't tell the whole story. My experience, ordered luggage ($30 cheaper per bag than anywhere else) on Thursday (1 week before my flight). Paid extra for 2-day shipping. They shipped it Monday and it came Wednesday night. Not super impressed with the delay to ship but very happy with the price. In short, it seems that they have great prices as long as you can afford to wait longer than you would expect.

I ordered two Exped Megamat 10 Duo camp mattresses from Campsaver. They were on sale for 30% off (a $230 saving) so I ordered them without hesitation. After 4 days I had not received a shipping notice and I started to get worried having read all the bad reviews about them selling things that they don’t actually have in stock. On the fifth day after I placed my order I was about to call them, but I got a shipping notice and the mattresses arrived in NYC 6 days after that. I did not interact with their customer service, so I can’t speak of that. My experience was thankfully a positive one. However, I don’t doubt the negative reviews and would advise caution.

I'm absolutely disgusted with CampSaver. I ordered a Fjallraven Kanken 17 on Monday 8/19/19 and I got an estimated arrival date of 8/23/19. Perfect, I start school on the following Monday so it'll be here just in time. I check the order status and it says "Order being processed"... Okay, that's fine. I just ordered it. I check the next day, it says the same. The next, day, still the same. So I decide to email them asking if my order was stuck or something. Seemingly, bad customer service is common with this awful company. I get this absolutely disrespectful email back from "Whitney M." who is a "customer service specialist", (what a joke). "Your order shipped this morning and you were sent a tracking number" word for word, that's all the email said. Okay, well my order is still "processing" according to your website and yeah, no kidding I got a tracking number. Finally, today, 8/23/19, I'm being told my order will not arrive until the following FRIDAY. Meaning I don't have a backpack until the FRIDAY after school starts. Seeing as I paid over $100 for this order, I'm speechless with this company. Bad customer service, awful shipping, I wouldn't be surprised if my product arrives damaged. I will never do any business with this company ever again. If you're considering buying from this company, don't. If I could go back, I'd just get it from amazon. Lastly, reading some of these other reviews with similar experiences, I find it humorous that this shameful company will do nothing but defend themselves and try to flip the issue back on the customer. Very professional, CampSaver.

First of all, Guys don't be bothered campsaver has no customer service. Even if they do, they will keep saying the same thing over and over. Your product will be shipped out shortly which is a lie. I copied and pasted one of review someone left down here because the exactly the same thing is happening to me, too. -Quote "Prices may look good but it has happened far too many times for me where you think you're getting a great deal but they hold onto your paid order for weeks without shipping despite saying they have things in stock. I think they do this deliberately."- I placed an order Monday before sunrise. still, have not received a shipping notification. They ruined our family trip. It's Friday today already.

The worst customer service experience. After ordering an item one week ago and after multiple questions from me about when the item would ship I was finally told the item “should ship today.” After two more days the item had not shipped so I responded to the same email to be rudely told “I said it ‘should’ ship today not that it ‘would.’” Quality customer service interaction. Giving it a few more days I inquired to see if the item was in stock or back ordered. I was told it was in stock and was preparing to ship. Exactly 2 hours later I was informed my order was cancelled because the item was not in stock. Horrible experience and I will not be making any future purchases from Campsaver.

Tried to return a Vasque Hiking boots. Would not accept without original box. Do not do business with this company! Be warned.

This company says they have a "Lifetime Return Policy". I assumed much like REI that you had a reasonable amount of time to try out a product and exchange or return it . They send out emails with a title that says very boldly, lifetime returns. I attempted to return a yeti product within the year - the product was in like new condition....and they simply denied it and said that the product was "used" I had to pay for shipping to them from Hawaii $ 71.00 for nothing. This statement the company makes about "lifetime returns" is False Advertising. They should be ashamed. I also have had several orders where they do not have what they are selling in stock taking sometimes a month to ship out. Good morning, I am writing you to let you know that the item you returned is outside of our return policy and is very used. Our returns department deemed the item unfit for return and will be sending the item back to you. I apologize for any inconvenience this may have caused. For additional inquiries, please reply directly to this email and/or subsequent emails. ----- Cheers, Tasha B. | Customer Care Senior Specialist Customer Care | CampSaver, Inc. (877) 883-6276 | www.CampSaver

Got a great deal on a bunch of gear. They had a big sale and I was able to get a number of items for super cheap. Also, after I bought some things, I noticed a coupon go up the next day. I called their customer support and they applied the coupon retroactively to my earlier order and sent me a refund for the amount that the coupon would have saved me. Very friendly and helpful customer service. I have no idea why their score on Trustpilot is so low, I had a fantastic experience with them and got a bunch of stuff for significantly cheaper than anywhere else.