CampSaver.comReviews of campsaver.com

Customer service is horrible. They do not answer their phones and took 3 days to get back to me through e-mail. I ordered $450 worth of hiking boots and paid expedited shipping. Unfortunately, they did not inform that a pair was on backorder when we placed the order. We found out a week later on the eve of our hiking weekend. There is no excuse for poor customer service! Will never purchase from them again.

I was pretty stoked to find that campsaver had the headlight I had been looking for (Oculus 650 by Ultraspire) at a pretty nicely discounted price. $113 for a $160 light. Well, after it arrived I noticed that the packaging had obviously already been opened/repackaged (item was listed as brand new on their site) and the light had a faulty charging system, wouldn’t work in all modes, and had seemingly been used previously. They obviously re-sold me an already returned faulty light at a “discount.” Thankfully UltraSpire themselves has top notch customer service and they took care of me, but I will never shop at CampSaver again and would recommend those of you reading this review do the same. Shady business practices. Stay away!!!!

My first experience with this business was perfect. The money I saved on a coat I've been hunting for for several weeks is huge. Shipping was fast, coat new and perfect. The money I saved was significant as my coat is still being sold by the manufacturer. This place won me over. This will be my goto place to look first.

Good prices, but slow shipping, poor customer service, and your backordered item (which a lot are on campsaver...) will hold up your entire order for months only for them to tell you (once you've complained it hasn't been shipped AND you haven't even heard a word about it) it's no longer available and the other things will finally be shipped.. stick with rei, backcountry, enwild and the other good outdoorsy stores. Campsaver sucks.

Worst customer service ever. They sent the wrong shoes to us (2 pairs, both wrong), no big deal for me, crap happens. So I email them, tell them about their mistake and ask if they can just upgrade shipping for the right pairs of shoes for me since the others took a whole week to get here. They said no they wouldn't expedite shipping, but that I could order the new pair and then get a refund once they receive the returned shoes in the mail. Well come to find out, I can order the new pair of shoes, but they wont give me the money back, only a store credit so I have to use the money at their store.... I'm beyond frustrated. At this point their customer service isn't even responding and I have no idea if I'm even going to get the other money back now. It takes a lot to get me to write a review about a company, this might be the third ever, but I will never order from these people again.

I have chosen "order cancel" twice 10 mins after purchased the shoes last night. But today the order status is "order shipped". I tried to send them email but their no idea why thier email system just pop up "error". I'm a long term customer of CS for years, but today I have found that the canceling order system is a mess. They should learn it from Taobao, fast and efficient. After today expericence, I think I will no longer buy things on CS, I will buy somewhere else like Amazon.

They just canceled our order for no reason and without informing us. I had to go to my account to see this. Sent them an email but no reply. Very unhappy.

I too was nervous to order from here due to the negative reviews but decided to go ahead and give them a chance. The item I ordered was perfect, shipping wasn't super fast but not slow either and tracking number was provided. Will be ordering from them again.