CampSaver.comReviews of campsaver.com

Sharp selling AVOID Be very cautious of this site - particularly for overseas/UK shoppers. The online price includes some expensive but VERY slow shipping (mine took 18 days) before arriving at UK customs. At this point you find out that duty and tax is required on the item. I ordered a $450 ski jacket, paid $60 postage (yes - for the 18-22 days delivery!) and then was stung for $170 of additional duty and tax here in the UK. Total cost $680 - very, very different to the deal I thought I was getting. My item was eventually delivered after 22 days and it’s the wrong size. I can’t send it back though without losing the $170 paid to customs (which I would also have to pay for a second time if campsaver bothered to send a replacement – and presumably it’d take another month or so to get). When I got in touch with the company to complain about this lack of disclosure on the true costs (and the woefully poor delivery speed), they replied "it’s moving along" and pointed me to some fine print buried on a page on their website in regards to additional costs for shipping/custom clearance falling to the customer. They had no reply to my commentary that many US retailers either: i) make these costs clear at checkout, or ii) cover them for UK customers and include in the purchase cost. Be warned that if you pay these customs/tax, they are not refundable – meaning you have to implicitly trust Campsaver that they’ll get it right. If you don’t pay, you can’t be refunded the shipping costs incurred. The whole company feels like its set up to take advantage of overseas customers and engage in sharp selling practices that limit opportunities to cancel/reorder as well as costing you significantly more than you expect. I will never use them again. AVOID

I ordered anyways despite being nervous because of the negative reviews. However, I had a great experience. My Marmot down sleeping bag arrived via UPS (w/ tracking) within 4 days of ordering and I'm loving it.

I placed an order with CampSaver.com despite the many negative reviews on Trustpilot because they offered the best deal on the coat I wanted. I ordered it on Saturday, it shipped Monday, and was delivered the following Monday via free "value" shipping from Utah to Pennsylvania. I was worried that the coat would be second-quality because it was so cheap, but it arrived in perfect condition. While I absolutely believe the other reviewers who had bad experiences, I wanted to share my positive experience as well.

2 day free shipping is 7 days

Order a tent and wait for two weeks yet not getting the tracking code or shipment update. When I contact their CSAfter the first week, they told me the ordered already shipped, but when I contact again in the second week, they told me the order just being processed and ask me to wait couple more day for the tracking code.

Please don’t be fool on this website thinking you can save. I ordered an item, put the right shipping address, confirmation email showed a wrong name where it ship to. No option to cancel the purchase even if you just put it a second ago. Contacted support and they told me it has already been shipped and ai have to pay $16.40 to have UPS return it. Ridiculous!!!

I will have to say that my experience was not great. Before you pull out your wallet to purchase from CampSAVEr, please SAVE your money for a company with better customer service. I purchased a lid top to my hydroflask. I got mine within a week which was not bad. I will say that shipping is pretty high. It cost nearly $9 for shipping a plastic lid, but I figured if the lid was on sale it all evens out. The day after I got it I found a better deal somewhere else and so I returned the lid immediately back to CampSaver without even opening the package up (so it was never used and returned right away). The CampSaver Return Policy directly from the website section discloses: 'We want your experience with us to be easy and hassle-free. If, for any reason, you are not completely satisfied with your purchase, you may return most unused items within 60 days of receipt of merchandise for an exchange, store credit, or full refund. After 60 days, only new items in the original manufacturer's packaging and with all original contents included (e.g. tags, instruction manuals, accessories, and additional components) may be returned for store credit. Shipping Refunds CampSaver proudly ships most ground orders free of charge for orders over $49. Unfortunately, for orders not qualifying for free shipping, we are unable to offer refunds for shipping charges, including but not limited to, domestic Ground, Express or international shipping. Please be advised that we are unable to refund any fees imposed by an entity other than CampSaver (such as customs or brokerage fees). Note: Upon approval, CampSaver refunds customers via the original payment method. For example, if a customer paid via PayPal, any necessary refunds will be applied to the customer's PayPal account. In rare cases, circumstances may require that we issue a check to the customer via USPS mail when an additional refund is due.' *** Reading above, it never says that the customer will have to pay for the PayPal fee in the return process. I work in ecommerce retail as well and i've refunded customers via PayPal. There's an obvious 'Refund' button inside of PayPal to the direct customer that allows the customer to get a refund back without fees being taken out. I explained to email support that the refund had a fee taken out of the refund so I got refunded back less than what I was promised. This is what the support replied back with: "Thank you for your feedback! We refunded the entire amount available ($9.49) to your paypal account.The $0.89 fee was directly from paypal, so we are not able to do anything about that. I apologize that this has been somewhat of a frustrating process, but if you use this code: ----, you will be able to use it for 10% off your next order. Thank you!" I definitely call bull on this because i've never had an issue with refunding customers via PayPal and making sure that a fee wasn't taken out. It's very CLEAR this company cares more about making sure they make money instead of making sure they take care of their customers. No wonder they have terrible ratings online, and it was my mistake of not doing my research on the company before purchasing from them. PLEASE DON'T PURCHASE AND SUPPORT THIS KIND OF CUSTOMER SERVICE.

I just want to leave CampSaver an amazing review on my moose knuckle 3q coat I just received. Iam inlove! I was so worried after seeing so many bad reviews about this site and this coat is awesome! Also, it came in less than a week! Thank you so much!