Ashley S.
I created an order last night at 1 and…
I created an order last night at 1 and still have YET to be responded to in any message I sent or even assigned a doctor yet. My situation is very urgent and needs some assistance and I have not gotten anything.
Response from CallonDocDec 29, 2024
Hello Ashley, I am Rachel, one of the medical staff here at Call-On-Doc. I attempted to contact you by phone but was directed to your voicemail. We sincerely apologize for any inconvenience you may have experienced due to the recent delay in our service. We have been experiencing an unusually high volume of patients recently due to the busy holiday season. We understand the importance of your time and the need for prompt service. Please accept our heartfelt apologies for any delays that may have caused frustration or inconvenience. Our team is working diligently to manage the increased number of consultations and ensure that we address each consultation promptly while maintaining the high standards of care you expect from us. We see that our medical provider has sent your medication to your preferred pharmacy. You may contact the pharmacy to schedule a pickup. Feel free to reach out to us if you have any other questions or concerns.