Laura E.
Terrible experience!!
Terrible experience. After being referred by a family member and its advertisement of receiving prescriptions quickly I requested a prescription and did not receive a treatment plan until 9 hours later. I left 2-3 messages throughout the day in the portal with zero response. I finally gave up and requested a refund and went to my insurance providers televisit service. 2-1/2 hours after my refund request from callondoc I finally got a treatment plan so obviously they do not monitor the message portal. By then I had already received my script from alternative provider. (within 15 minutes of my visit with them!). I am now fighting for a refund. Disappointing and frustrating especially when you are sick. CallInDoc did issue a full refund so thank you for that.
Response from CallonDocJan 7, 2025
Hello Laura, I am Rachel, one of the medical assistants here in Call-On-Doc. Thank you for your feedback, and I sincerely apologize for the inconvenience you've experienced. I completely understand how frustrating it can be to wait for treatment when you're not feeling well, especially with the expectations set by our service. The delay you experienced was due to the high volume of patients during the holiday season, which unfortunately caused delays in processing and responding to requests. We understand the importance of timely care, and we're actively working to improve our response times. Upon checking, I can confirm that a refund has been processed for your visit. We truly appreciate your patience, and I apologize again for the frustration this situation has caused. If you have any further concerns or need assistance, please don’t hesitate to reach out to us via the messaging board in your patient dashboard.