CallonDocReviews of callondoc.com

Response from CallonDocJan 1, 2025

Thank you for the amazing feedback! We’re thrilled to be your go-to for urgent care needs! - JS

Response from CallonDocJan 7, 2025

Hello Megan, I am Rachel, one of the medical staff here at Call-On-Doc. Thank you for sharing your experience with us. We’re glad to hear that you found the process easy and the price reasonable. We sincerely apologize for the delay in receiving your prescription, and we understand how important it is to get the correct medication in a timely manner. If you still need assistance, please reach out to us via the messaging board, and we’ll gladly assist with any concerns you have regarding your prescription.

Response from CallonDocJan 7, 2025

Hello Jules, I am Rachel, one of the medical staff here at Call-On-Doc. Thank you for sharing your experience, and I deeply apologize for the frustration and inconvenience this has caused you. I completely understand how critical it is to receive your medication in a timely manner, especially when you’ve already taken the steps to ensure everything is in order. I’m really sorry for the delay in processing your prescription refill. Unfortunately, we’ve been experiencing a high volume of requests, and this has caused longer-than-expected wait times. I can see how receiving repeated canned replies without a resolution would be very frustrating. I sincerely apologize that we missed the mark here. At this time, we’re unable to locate your account using the Trustpilot name provided. If you still need assistance, I kindly ask that you reach out to us through the messaging board in your patient dashboard, and I will personally ensure your request is prioritized and that we resolve this matter for you. Once again, I apologize for the inconvenience and the delay. We value your trust and hope to regain it moving forward.

Response from CallonDocJan 1, 2025

Thank you! We're glad to hear you found our service convenient and great! - JS

Response from CallonDocJan 7, 2025

Hello, I am Rachel, one of the medical staff here at Call-On-Doc. Thank you for your feedback, and I sincerely apologize for the delay in processing your refill request. I understand how frustrating it can be when you're waiting for a prescription, especially when you expect timely service. Unfortunately, we were unable to locate your account using the Trustpilot name provided. If you still need assistance, please reach out to us via the messaging board in your patient dashboard, and I will personally prioritize your request to ensure it’s handled as soon as possible. Again, I sincerely apologize for the inconvenience, and we hope to regain your trust in the future.

Response from CallonDocJan 10, 2025

Hello Christie, I am Rachel, one of the medical staff here at Call-On-Doc. We came across your negative review via Trustpilot. Thank you for taking the time to share your feedback with us. We tried reaching out by phone to personally apologize and see if there’s anything else we can assist you with, but unfortunately, we were unable to get through. If there’s anything we can assist you, we’d be happy to discuss it with you. Should you prefer a specific time for a call, please let us know, and we’ll do our best to accommodate your schedule. I’ve also sent you a message on your Call-On-Doc dashboard regarding this matter. We truly value your feedback, and I apologize once again for the inconvenience. We are committed to ensuring you receive the best care moving forward. Please don’t hesitate to reach out if you have any further concerns or questions.

Response from CallonDocJan 1, 2025

Thank you for sharing your experience! We're so glad we could help you get the care you needed during the holidays. We appreciate your kind words and look forward to assisting you again if needed! - JS

Response from CallonDocJan 1, 2025

Thank you for the great feedback! We’re glad to hear that CallOnDoc saved you time and made the process as seamless as a regular doctor visit! - JS