CallonDocReviews of callondoc.com

Response from CallonDocOct 22, 2026

Hello Idalberto, My name is Kaye, one of the support staff at Callondoc. Thank you for sharing your feedback. We're sorry for the frustration caused by the wait and the lack of an earlier update. We understand how important timely communication is, especially when you're waiting for a prescription refill. Certain consultations may require additional information or verification before our medical team can complete its review. However, we also recognize the importance of keeping patients informed throughout the process, and we appreciate you bringing your experience to our attention. We have sent you a private message through your patient portal to follow up on your concerns and provide further assistance. You may access it under My Account > My Profile > Messages. If you prefer a quick call, please let us know your preferred two-hour time window (Central Time), and we'll check the available options. Thank you for giving us the opportunity to address your concerns.

Response from CallonDocOct 18, 2026

Dear Terrance, My name is Marvin, and I’m part of the support team at Call-On-Doc. We’ve been reaching out because your experience matters to us. While we’re pleased that your visit has been completed, we would truly love to hear your thoughts—your feedback helps us refine our services and provide even better care. We’re always striving to improve, and your input can make a real difference. If there’s anything we can do to better support you, please let us know—we value your voice and want to ensure we exceed your expectations. If you still need assistance, we’re here for you! You can continue the conversation at the link below: https://www.callondoc.com/en/chat-supports Thank you for being a part of our community—we truly appreciate your time and feedback!

Response from CallonDocOct 15, 2026

Hello Anne, My name is Kaye , one of the support staff at Callondoc. We’re sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when a service does not provide the outcome you anticipated. Our priority is to support individuals while ensuring that appropriate care and safety considerations remain at the forefront of every consultation. We also recognize the importance of clear communication and apologize for any frustration caused by your experience. We take feedback seriously and are continually looking for ways to improve our processes and communication. To protect privacy, we cannot discuss individual account or billing matters publicly. We encourage you to contact our support team directly so we can address any outstanding concerns. We would also be happy to arrange a quick call at your convenience. Please share your preferred two-hour window (Central Time) through our private messaging channel. Thank you for sharing your feedback.

Response from CallonDocOct 11, 2026

Hello Kristy, We’re sorry for the frustration and inconvenience caused by your prescription being sent to the wrong pharmacy. We understand how important it is for your prescription to be sent to the correct location, especially when you’ve already provided your preferred pharmacy during your consultation. We apologize that this was not handled properly and that the issue was not corrected as expected. We are committed to providing timely care, and we regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocOct 9, 2026

Hello Keto girl, This is Kaye, one of the support staff here at Call-on-Doc. Thank you for sharing your experience with us. We understand how disappointing and frustrating it must have been to spend $40 on a consultation, answer multiple follow-up questions, and ultimately not receive the antibiotic treatment you were hoping for. We recognize that you expected a more timely and helpful experience, and we are sorry that your experience did not meet your expectations. Our medical team reviews each consultation carefully to determine the most appropriate treatment based on the patient's symptoms and medical history. However, we understand your concerns regarding the time spent completing the process and the outcome of your consultation. We attempted to locate your account using the information available but were unable to find a matching record. To help us look into your concerns further, we kindly ask that you contact us through our messaging board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is important to us, and we would appreciate the opportunity to review your experience and better understand your concerns. Thank you for bringing this to our attention.

Response from CallonDocOct 6, 2026

Hello, My name is Marvin, and I’m an Medical Assistant at Call-On-Doc We sincerely apologize for the the inconvenience that you have experienced. We are committed to providing timely care, and we regret that we did not meet your expectations in this case. We attempted to locate your account based on the details available but were unable to find it in our system. We would appreciate it if you could reach out to us directly through our messaging board, which you can access here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your experience is important to us, and we appreciate your feedback as it helps us improve. We hope to have the chance to serve you better in the future.

Response from CallonDocOct 1, 2026

Hi Customer, My name is Rosh, one of the Support Staff here at Call-on-Doc. We’re sorry to hear about the frustration you experienced with your membership, especially given that you had been with us for several years. We understand your disappointment regarding the cancellation of your membership following the issue with your husband’s debit card and your request to reactivate your previous $45 membership plan. We’d like to clarify that the $45 membership plan has since been discontinued due to a change in our membership policy, so unfortunately, we’re no longer able to reactivate that specific plan. We also attempted to locate your account using the information available to us, but we were unable to find a matching account in our system. To allow us to properly review your membership history and concerns, we would appreciate it if you could reach out to us directly through our Messaging Board. You can access the Messaging Board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We sincerely value the time you’ve spent with Call-on-Doc and regret that this experience left you feeling that your loyalty was not appreciated. We hope you’ll give us the opportunity to look into your account and assist you further. Thank you for taking the time to share your feedback with us.

Response from CallonDocSep 29, 2026

Hi Vladimir, My name is Rosh, one of the support staff here at Call-on-Doc. We’re sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the additional information requested before your medication could be prescribed. Please understand that verifying prescription is necessary for our medical providers to safely evaluate your treatment and determine the most appropriate medication or dosage adjustment for you. This helps the provider consider your current medications, medical history, and recent lab results and avoid potential medication-related risks. We appreciate your patience and the information you provided throughout the process. We’re sorry for any frustration caused by the verification process and hope the explanation helps clarify why this step was necessary.