CallonDocReviews of callondoc.com

Response from CallonDocJan 7, 2025

Hello, Thank you for taking the time to share your positive experience! We’re thrilled to hear that the treatment plan met your expectations and that our service was able to provide timely care. We're glad you found it helpful and convenient for your non-emergency needs. If you ever have any further questions or need assistance, feel free to reach out to us through the messaging board. We’re always here to help! We appreciate your trust in our service and look forward to assisting you again in the future.

Response from CallonDocJan 1, 2025

Thank you! We’re glad to hear that our service was quick, fast, and easy for you! - JS

Response from CallonDocJan 1, 2025

Thank you! We’re happy to always be here to help! - JS

Response from CallonDocJan 7, 2025

Hello, I am Rachel, one of the medical staff here in Call-On-Doc. Thank you for your feedback, and I sincerely apologize for the inconvenience you’ve experienced. I completely understand the frustration of waiting for a prescription, especially when your son is in pain. The delay you’ve experienced is due to the high volume of consultations during the holiday season, and we regret that we were not able to meet the expected timeline. I also apologize for the lack of replies to your messages. We strive to ensure that all concerns are addressed promptly, and we clearly missed the mark in this case. Unfortunately, we were unable to locate your account using the Trustpilot name provided. If you still need assistance, please reach out to us via the messaging board in your patient dashboard. Again, I sincerely apologize for the inconvenience, and we appreciate your understanding. We hope to regain your trust in the future.

Response from CallonDocJan 10, 2025

Hello Noah, I am Rachel, one of the medical staff here at Call-On-Doc. We came across your negative review via Trustpilot. Thank you for taking the time to share your feedback with us. We tried reaching out by phone to personally apologize and see if there’s anything else we can assist you with, but unfortunately, we were unable to get through. If there’s anything we can assist you, we’d be happy to discuss it with you. Should you prefer a specific time for a call, please let us know, and we’ll do our best to accommodate your schedule. I’ve also sent you a message on your Call-On-Doc dashboard regarding this matter. We truly value your feedback, and I apologize once again for the inconvenience. We are committed to ensuring you receive the best care moving forward. Please don’t hesitate to reach out if you have any further concerns or questions.

Response from CallonDocJan 23, 2025

Hello Kyle, This is Kaye from CallonDoc. Thank you for reaching out and bringing this to our attention. We apologize for the delay and any inconvenience caused by the high volume during the holiday season. I’m pleased to let you know that the issue has been resolved, and your prescription has been sent to the pharmacy last December 29. If you have any further questions or concerns, we encourage you to reach out to us via the messaging board, which you can access using the link below: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). This will allow us to address your concerns promptly. We value your input, and your satisfaction is our priority. We look forward to another opportunity to serve you better in the future.

Response from CallonDocJan 10, 2025

Hello Ajay, I’m Rachel, part of the medical staff here at Call-On-Doc. Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the recent delays in our turnaround times. While we’ve made every effort to expedite the process, our commitment to maintaining high standards of care and service has led to longer-than-usual wait times. I’ve also sent you a message on your Call-On-Doc dashboard regarding this. We truly appreciate your feedback, and I apologize once again for the delay. We're committed to providing the best care moving forward. If you have any other questions or concerns, please feel free to reach out.

Response from CallonDocJan 7, 2025

Hello Tanya, I am Rachel, one of the medical staff here at Call-On-Doc. Thank you for your feedback, and I sincerely apologize for the inconvenience you've experienced. We completely understand how frustrating it can be when there are delays in receiving care, especially during times when you’re not feeling well. Unfortunately, we were unable to locate your account based on the Trustpilot name provided. To help resolve this matter as quickly as possible, please reach out to us via the messaging board in your patient dashboard. We apologize for the delay in responses, which was due to the high volume of patients during the holiday season. We hope to regain your trust in the future