CallonDocReviews of callondoc.com

Response from CallonDocApr 26, 2025

Hello, This is Joyce, one of the support staff here at Call-On-Doc. We’re truly sorry for the delay you experienced back in December. That month, we encountered an unusually high patient volume, which unfortunately impacted our usual turnaround times. While we strive to provide timely care, these surges can affect provider response and pharmacy coordination. We understand how frustrating it must have been to wait without a resolution and regret that you had to seek help elsewhere. We’ve since reached out to you via the messaging board to address your concerns. Please don’t hesitate to reply there if you still need assistance. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback—it helps us do better.

Response from CallonDocJan 1, 2025

Thank you for sharing your experience! We apologize for the delay and any inconvenience caused. We appreciate your patience, and we’ll work on improving our notification system to better serve you in the future. Wishing you a speedy recovery! - JS

Response from CallonDocFeb 7, 2025

Hello, This is Kaye, one of the medical staff members at Call-On-Doc. We truly appreciate you taking the time to share your feedback, and I sincerely apologize for any frustration or inconvenience you’ve experienced. Your concerns are very important to us, and I want to assure you that we are here to help. I’d like to inform you that your prescription has been sent and confirmed as received by the pharmacy. If you need any further assistance or have any questions, please don’t hesitate to reach out. You can contact us via our secure messaging board here: Call-On-Doc Messaging Board (My Account > My Profile > Messages). Your feedback is invaluable to us, and we are committed to continuously improving our service to better meet your needs. Please know that we take your concerns seriously and will make this a priority. Thank you for your patience and for allowing us the opportunity to assist you.

Response from CallonDocJan 7, 2025

Hello, I am Rachel, one of the medical staff here at Call-On-Doc. Thank you for your feedback, and I sincerely apologize for the delay in responding to your request. I understand how important it is to receive your medication in a timely manner, and I’m truly sorry that we fell short. Unfortunately, we are unable to locate your account using the Trustpilot name provided. If you still need assistance, please reach out to us via the messaging board in your patient dashboard, and I will personally make sure your concerns are addressed as quickly as possible. We deeply regret the inconvenience this has caused, and we hope to regain your trust in the future.

Response from CallonDocJan 23, 2025

Hello Rod, This is Kaye from CallonDoc. Thank you for reaching out and sharing your experience. We sincerely apologize for the delay and the inconvenience you’ve encountered with your prescription request. Your feedback is incredibly important to us, and we regret that we did not meet your expectations in this instance. I want to assure you that your issue has been resolved. Additionally, we are taking steps to address the communication concerns you mentioned to improve our response times on the portal and ensure a smoother experience in the future. If you have any further questions or need assistance, please don’t hesitate to reach out via our messaging board at https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We truly value your patience and understanding as we work to make this right. Our goal is to provide you with a much better experience moving forward.

Response from CallonDocJan 11, 2025

Hello Elizabeth, I’m Rachel, one of the medical staff here at Call-On-Doc. I attempted to contact you via phone but was routed to your voicemail. Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the recent delays in our turnaround times. Despite our best efforts to expedite the process, maintaining our high standards of care and service has resulted in longer-than-usual delays. I’ve also sent you a message on your Call-On-Doc dashboard regarding this matter. We truly value your feedback, and I apologize once again for the inconvenience. We are committed to ensuring you receive the best care moving forward. Please don’t hesitate to reach out if you have any further concerns or questions.

Response from CallonDocJan 1, 2025

Thank you for your thoughtful feedback! We’re so glad to hear that you felt well cared for and satisfied with your experience. We strive to provide the best care as quickly as possible! - JS

Response from CallonDocJan 11, 2025

Hello Jake, 
 I am Rachel, one of the medical staff here at Call-On-Doc.
We came across your negative review via Trustpilot. Thank you for taking the time to share your feedback with us.

 We tried reaching out by phone to personally apologize and see if there’s anything else we can assist you with, but unfortunately, we were unable to get through.
 If there’s anything we can assist you, we’d be happy to discuss it with you. Should you prefer a specific time for a call, please let us know, and we’ll do our best to accommodate your schedule.
 I’ve also sent you a message on your Call-On-Doc dashboard regarding this matter. We truly value your feedback, and I apologize once again for the inconvenience. We are committed to ensuring you receive the best care moving forward. Please don’t hesitate to reach out if you have any further concerns or questions.