CallonDocReviews of callondoc.com

Response from CallonDocMay 1, 2025

Hello, This is Joyce, one of the support staff here at Call-On-Doc. We’re sorry to hear that your experience didn’t meet expectations. While our goal is to respond to all patient communications within a few hours, delays can occur during Holidays and times of high patient volume. We truly regret any inconvenience this may have caused you. We understand how frustrating it can be when care feels delayed, especially after payment has been processed. Please know that we’ve reached out to you through the messaging board to help resolve any outstanding concerns and ensure your visit is properly addressed. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is appreciated, and we’re always working to improve communication and turnaround time for our patients.

Response from CallonDocApr 26, 2025

Hello, This is Joyce, one of the support staff here at Call-On-Doc. We’re very sorry to hear about your experience, especially when dealing with something as urgent and painful as a UTI. While we aim to process most prescriptions within 15–30 minutes, there are times, like during the high patient volume we experienced in late December, when delays unfortunately occur. We understand how frustrating it must have been to wait while in pain, and we regret that your expectations weren’t met. We’ve reached out to you via the messaging board to assist further and ensure your concerns are fully addressed. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback, it helps us do better.

Response from CallonDocJan 11, 2025

Hello Michael, I am Rachel, one of the medical staff here at Call-On-Doc Thank you for your patience, and we sincerely apologize for the delay you experienced. We see that your consultation has been completed before your insurance change. We sincerely apologize for any inconvenience caused by the recent delays in our turnaround times. Despite our best efforts to expedite the process, maintaining our high standards of care and service has resulted in longer-than-usual delays. If you have any questions or concerns, please don't hesitate to reach out. We’re here to help and appreciate your continued trust in our service.

Response from CallonDocJan 1, 2025

Thank you! We’re glad to hear you found the process easy and that our service met your needs! - JS

Response from CallonDocApr 26, 2025

Hello, This is Joyce, one of the support staff here at Call-On-Doc. We sincerely apologize for the delay you experienced after submitting your request on December 29th. That period was marked by an exceptionally high volume of patient cases, which unfortunately impacted our response time. We completely understand your concern—especially when you’ve reached out multiple times without a reply—and we assure you that we take this seriously. We’ve since followed up with you via the messaging board to ensure your concerns are addressed. If you still need assistance with your treatment plan or prescription, please reply to us there so we can help resolve this as quickly as possible. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback—it helps us do better.

Response from CallonDocApr 13, 2025

Hello Pilar, This is Joyce, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet expectations. While we strive to provide timely care, the delay you experienced was due to the unusually high volume of patients during the holiday period earlier this year, and we understand how frustrating that must have been. We’d like to assure you that a refund has already been issued for you and we have already reached out to you through the messaging board to address your concerns. If you need further assistance, please don’t hesitate to continue the conversation there. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve.

Response from CallonDocJan 1, 2025

Thank you for your feedback! We’re glad to hear that our service worked well for you, even over the holiday weekend. We're happy you got your medication without any issues and wish you had found us sooner! - JS

Response from CallonDocMay 1, 2025

Hello, This is Joyce, one of the support staff here at Call-On-Doc. Thank you for sharing your experience. We completely understand your frustration—especially as a healthcare professional who recognized the need for timely treatment. While we aim to complete visits promptly, there are rare instances where high patient volume or provider review times can delay care. We’re truly sorry this affected your ability to start treatment the same day. We've reached out to you via the messaging board and would be happy to further assist you or answer any follow-up questions there. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your feedback, it helps us improve transparency around processing times and better serve patients who need urgent care.