CallonDocReviews of callondoc.com

Response from CallonDocApr 26, 2025

Hello, This is Joyce, one of the support staff here at Call-On-Doc. I’m truly sorry to hear about your experience. Being advised to go to the hospital without receiving a call or proper follow-up can be frustrating, especially when you're hoping for more direct support. December was one of our busiest times due to high patient volume, but we acknowledge that this shouldn’t have affected communication or clarity regarding charges. We’ve reached out to you through the messaging board to further discuss your concern, including your request about billing. Please feel free to respond there so we can assist you directly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback—it helps us do better.

Response from CallonDocJan 7, 2025

Hello Patricia, I am Rachel, one of the medical staff here from Call-On-Doc. Thank you for sharing your experience, and I sincerely apologize for the delay in responding to your son's visit request. I understand how frustrating it is to wait for treatment, and I'm truly sorry for the lack of communication. Unfortunately, we are unable to locate your account using the Trustpilot name provided. If you still need assistance, please reach out to us via the messaging board in your patient dashboard, and we will prioritize addressing your concerns. We deeply regret the inconvenience this has caused, and we hope to regain your trust in the future.

Response from CallonDocJan 7, 2025

Hello, I am Rachel, one of the medical staff here at Call-On-Doc. Thank you for sharing your experience. We’re very sorry to hear that your prescription took longer than expected. We understand how frustrating it can be, especially when our advertised 2-hour timeframe wasn’t met. Unfortunately, due to the high volume of patients during the holiday season, some delays can occur, and we sincerely apologize for the inconvenience this caused. We were unable to locate your account using the name provided in this review. If you still need assistance, please feel free to reach out to us via the messaging board so we can assist you further. We value your feedback and hope to regain your trust in the future by providing a faster and more efficient service.

Response from CallonDocJan 1, 2025

Thank you for sharing your experience! We’re glad to hear that we could provide peace of mind and ensure you had a smooth process. Your satisfaction is important to us! - JS

Response from CallonDocJan 1, 2025

Thank you for the kind words! We're so glad you had a great experience and appreciate your recommendation. Wishing you a Happy New Year as well! - JS

Response from CallonDocApr 13, 2025

Hello Ryan, This is Joyce, one of the support staff at Call-On-Doc. We sincerely regret that your experience did not meet expectations. While we strive to provide timely care, prescription processing times can sometimes be affected by factors such as pharmacy verification, medication review, and high patient volume—especially during the holidays, as you experienced. We understand your frustration and have already reached out to you through the messaging board to address your concerns. If you need further assistance, please don’t hesitate to continue the conversation there. https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve.

Response from CallonDocJan 7, 2025

Hello, I am Rachel, one of the medical staff here at Call-On-Doc. Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you faced with the prescription timing and the duration of the medication provided. We would like to note that we were unable to locate your account using the name provided in this review. If you still need assistance, please reach out to us through the messaging board so we can look into this matter further and help resolve it. We understand your concerns, especially regarding the supply of your prescription, and we apologize for the delay. The holiday season does bring a higher volume of patients, which can impact response times, but we’re continuously working to improve our services. We hope to regain your trust in the future and ensure your next experience is more seamless. Thank you again for your feedback, and we hope to serve you better moving forward.

Response from CallonDocApr 26, 2025

Hello, This is Joyce, one of the support staff here at Call-On-Doc. We’re very sorry to hear that your medication wasn’t called in as expected and that your message went unanswered. We understand how upsetting it is to feel unwell and not receive the timely support you deserve. Around the time your review was submitted, we were experiencing unusually high patient volume, which may have contributed to the delay in follow-up and prescription processing. Please know that we’ve reached out to you via the messaging board to help resolve this. If you still need assistance, we encourage you to continue the conversation there. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback—it helps us do better.