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CallonDoc (callondoc.com) has 7,217 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
callondoc.com
Website
callondoc.com
Category
Clinics
Location
Dallas, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 38% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Had a severe tooth infection. Needed antibiotics. Waited 17 hours, wrote several messages. Finally get a response to say i might have to wait up to 5 days for prescription.. Are you kidding me, what happened to same day, or two hours. What a joke. Take your money, when there are no doctors. I can't imagine how much pain this must be causing patient like myself. Absolutely Terrible service. I would like a refund, but im starting 5o think its a Scam.
Response from CallonDocFeb 8, 2025
Hello Kevin,
I'm Kaye, one of the medical staffat Callondoc.
We sincerely apologize for the delay and understand how painful and frustrating this experience must have been for you. Your health is our priority, and we never want our patients to feel unsupported, especially in urgent situations.
We tried looking up your account based on the details provided, but we were unable to locate it. To assist you further, please reach out to us via our messaging board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We’ll make this a priority and do everything we can to resolve your issue.
Your satisfaction is very important to us, and we hope for the opportunity to serve you better in the future.
LO
LookingWaiting
Sadly, no success after all; requesting refund.
Dear Call-On Doc, I see you are responding to positive reviews. Do you have any responses to the bad reviews? ...like mine is going to be.
I contacted Call-On Doc on 12/27. Four days later, 12/31, a provider still hasn't looked at my case.
I'm hoping you can complete my "visit"! If so, I'll be happy to re-rate your service.
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Trustpilot so kindly followed up with me asking for more info. One question has something to do with a case number or reference number. An inquiry that is impossible for me to answer since I never received such a number from Call-On Doc. This follow-up system is flawed. Let's get with it, move on and fix it!
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I originally rated Call-On Doc with ONE star based on my first two entries (please see above). Since then I've changed my rating to THREE stars.
Within 24 hours after my second entry (but 5 days after initial contact), I received a phone call from a real person from Call-On Doc, telling me my prescriptions were sent into ny pharmacy and providing me with the explanation that they were backed up with requests due to the holiday season. I also received a $10 credit. I suggested that if Call-On Doc can't fulfill their promise of quick assistance, whether it be during the holidays (or whenever), they need to create a temporary, and obvious notification (like a red banner across their homepage), transparently stating the truth that "prescriptions during this busy time will take up to FIVE days", allowing loyal and trusting customers to go elsewhere if their concern is time sensitive.
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Damn! Call-On Doc DID try to fix issue, but by the time they sent in my prescription, my personal provider had already sent it in! But I needed it five days before! Call-On Doc's provider was wayyyy too late. I only used Call-On Doc precisely because my own provider wasn't available over the holidays. When she was back in her office, of course, I didn't need Call-On Doc anymore. When I finally went to pick up my prescription from Call-On Doc, it was actually the pharmacist who told me that they couldn't issue it to me because my own provider had already swooped in and ordered the same prescription (at my regular pharmacy, a different pharmacy) before Call-On Doc did. So I went over to my regular pharmacy and got it! Yay! My much-needed medication was finally in my hands.
Important note: On-Call Doc had NOTHING to do with the actual bottle of medication I took home with me.
Those days without my anti-depressant, especially day three onwards, were treacherous.
My credit card already issued a refund ($$!) to ME and they have taken it into their own hands to resolve the issue with Call-On Doc.
Response from CallonDocJan 11, 2025
Hello,
I am Rachel, one of the medical staff here at Call-On-Doc.
Thank you for your feedback, and we sincerely apologize for the delay in your experience.
We see that one of our medical staff has spoken with you and that your consultation has been completed. We're truly sorry for any inconvenience this may have caused.
We are committed to ensuring you receive the best care moving forward, and we appreciate your patience. Please don't hesitate to reach out via messaging board if you have any further questions or concerns.
LH
Lauren H.
This is a scam company
This is a scam company. After I waited for more than 5 hours for telemedicine I cancelled the visit. They failed to provide a prompt telemedicine service to me and then charge me after several messages to them and no response. They did not respond until more than 24 hrs later . Do not use this company a big scam
Response from CallonDocFeb 8, 2025
Hello Lauren,
I'm Kaye,one of the medical staff at Callondoc.
Thank you for your feedback, and I sincerely apologize for the delay and lack of communication you’ve experienced. I want to assure you that we are definitely not a scam, and we take every concern seriously.
Unfortunately, we were unable to locate your account based on the Trustpilot name you provided. To help us resolve this matter as quickly as possible, please reach out to us via your patient dashboard's messaging board.
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages).
Thank you for your patience, and I look forward to assisting you further.
JP
JOHN P.
So disappointed
Even using this service for over a year and worked well until now. Put in a prescription 2 days ago. Received a message that they were busy. No response since then. Sent messages, texts and now I’m completely out of my high blood pressure meds. Looks like I need to spend New Years Eve in the emergency room. What a way to end the year. So disappointed
Response from CallonDocMay 1, 2025
Hello John,
This is Joyce, one of the support staff here at Call-On-Doc.
We're truly sorry for the delay you experienced, especially after being a loyal patient for over a year. We understand how critical it is to have uninterrupted access to high blood pressure medication, and we deeply regret the distress this caused, especially during the holidays.
While we did experience an unusually high volume of patients last quarter, this is not the level of service we strive to provide. We've already reached out to you through the messaging board and are doing our best to assist you accordingly.
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Your trust matters to us, and we genuinely appreciate your feedback as we work to prevent situations like this moving forward.
RK
rose K.
Dissatisfied with customer support
I was very pleased and fortunate with this company until now I’m extremely disappointed with how there is ZERO customer care support when I pay upfront and can’t even get a simple update other then a generated message over and over . I put in a request for the compounded Semoglutide and it’s now been a whole week with no update… no communication what so ever. I understand the holidays may play a huge part but it would make the world of difference if someone live would just reach out to me .
Response from CallonDocMay 3, 2025
Hello,
This is Joyce, one of the support staff here at Call-On-Doc.
We truly appreciate your patience and sincerely apologize for the lack of timely updates regarding your Semaglutide order. We understand how frustrating it must be to feel unheard, especially after placing your trust—and payment—with us.
While holidays and high order volumes can impact processing time, we agree that proactive communication makes all the difference. We've reached out to you through the messaging board to provide an update and ensure your concerns are addressed moving forward.
🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages)
Thank you for your feedback. We’re taking this seriously and are committed to improving the support experience for all our patients.
DA
david
called in my appointment at just before…
called in my appointment at just before 1 PM to get antibiotics. Texted several times in the evening no response. Finally tell them I went to cancel the next day at 8:45 PM and they want to expedite it too late for that. could have crawled to urgent care. they did warn it might take a few hours.🙄
1:13 am I get a text saying my treatment has been approved. 5 hours after being expedited.36 hours after initial request.
Response from CallonDocJan 7, 2025
Hello,
I am Rachel, one of the medical staff here at Call-On-Doc.
Thank you for sharing your experience, and I sincerely apologize for the long delay in processing your request. I understand how frustrating this situation must have been, especially when you were in need of timely treatment.
Due to the high volume of patients during the holiday season, we experienced significant delays, and I deeply regret that this affected your experience. Unfortunately, we are unable to locate your account using the Trustpilot name provided. If you still require assistance, please reach out to us via the messaging board in your patient dashboard, and we will prioritize addressing your concerns.
We truly regret the inconvenience caused, and we hope to regain your trust in the future.
AK
Amanda K.
Normally they always sent my…
Normally they always sent my prescription but this time they took a really long time . I never got a message. They did not respond to any messages.
Response from CallonDocJan 11, 2025
Hi Amanda,
I am Rachel, one of the medical staff here at Call-On-Doc.
Thank you for your feedback, and we sincerely apologize for the delay you experienced. We see that your visit has been completed, and we’re truly sorry for the inconvenience. We are committed to ensuring you receive the best care moving forward.
If you have any questions or concerns, please feel free to reach out to us via the messaging board.
We hope to regain your trust in the future.
DW
Dee W.
Took payment and never received a response…
Filled out form for doctor to reviews symptoms, gave payment which they ran and accepted payment and never heard another thing. Sent message asking status and have yet to receive a response just asking for a refund at this point
Response from CallonDocJan 7, 2025
Hello Dee,
Thank you for your feedback, and I sincerely apologize for the lack of communication regarding your visit. We understand how important it is to receive timely updates, especially after payment has been processed.
Due to the high volume of patients during the holiday season, we experienced delays in responding, and I deeply regret that this affected your experience. Unfortunately, we are unable to locate your account using the Trustpilot name provided. If you still need assistance or would like to proceed with your refund request, please reach out to us via the messaging board in your patient dashboard, and we will address your concerns promptly.
We hope to regain your trust in the future.
