CallonDocReviews of callondoc.com

Response from CallonDocMay 10, 2025

Hi Saps Ahoy, Thank you for taking the time to share your experience and for updating your review. We truly apologize for the frustration and inconvenience caused by the delay in processing your prescription, especially around a holiday when pharmacy hours are limited. We understand how important timely care is, and we're sorry that our communication and support did not meet expectations during that time. Your feedback has been shared with our team as we continue to improve both our response times and transparency during peak periods. We’re glad to hear that your refund was issued and that the matter was ultimately resolved. We appreciate your understanding and the opportunity to make it right. Wishing you the best and thank you again for your feedback. Warm regards, The CallonDoc Team

Response from CallonDocJan 7, 2025

Hello, I am Rachel, one of the medical staff here at Call-On-Doc. Thank you for your feedback, and I truly apologize for the frustration and delay you have experienced with your prescription. We understand how important it is to receive timely care, especially when dealing with a health concern. Due to the high volume of patients during the holiday season, our processing times have been slower than advertised. I regret any confusion or inconvenience this has caused. Unfortunately, we were unable to locate your account using your Trustpilot name. If you still need assistance, please reach out to us via the messaging board in your patient dashboard, and we will do our best to resolve your issue promptly. We value your experience and hope to regain your trust in the future.

Response from CallonDocJan 7, 2025

Hello, I am Rachel, one of the medical staff here at Call-On-Doc. Thank you for reaching out, and I sincerely apologize for the delay in processing your prescription. I completely understand your frustration, especially when your son is in pain and awaiting treatment. Due to the high volume of patients during the holiday season, we have experienced delays in processing some requests. Unfortunately, I am unable to locate your account using the Trustpilot name provided. If you still require assistance, please reach out to us through the messaging board in your patient dashboard, and we will address your concern as quickly as possible. We truly regret the inconvenience this has caused and hope to regain your trust in the future.

Response from CallonDocJan 1, 2025

Thank you for your feedback! We're glad to hear we could provide prompt service even during busy times! - JS

Response from CallonDocMay 3, 2025

Hello Tamara, This is Joyce, support staff at Call-On-Doc. We sincerely apologize for the delay and the lack of communication you experienced during your visit with us last year. It is absolutely not our intention to ignore or neglect our patients, and we understand how distressing it can be to feel unheard, especially when you’re not feeling well. Unfortunately, we encountered unusually high patient volume during that period due to Holidays, which impacted our response times. Please know that your visit has already been refunded in full. We also want to reassure you that we’ve taken note of your request and will not be reaching out again to avoid any further frustration on your end. Your feedback has been escalated internally so we can continue improving our service and response time, especially during high-volume periods. If there’s anything else we can do to support you, please don’t hesitate to reach out through your account’s messaging board: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We truly regret losing your trust and appreciate you bringing these concerns to our attention.

Response from CallonDocMay 3, 2025

Hello Ashley, This is Joyce, support staff at Call-On-Doc. I sincerely apologize for the delay you experienced with your prescription refill. Your frustration is completely understandable, especially since your treatment is essential to managing your health. The timing of your request coincided with the holiday season at the end of last year, which unfortunately contributed to processing delays across our pharmacy and support teams. I want to confirm that a full refund has already been issued. While occasional delays can happen, we acknowledge that better communication and faster updates could have made a significant difference. Your feedback has been shared with our team to ensure improvements are made, particularly during peak periods. If there’s anything else we can do to support you, please don’t hesitate to reach out through your account’s messaging board: 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We truly regret losing your trust and appreciate you bringing these concerns to our attention.

Response from CallonDocJan 1, 2025

Thank you! We’re so glad to hear you found our service easy, affordable, and private! - JS

Response from CallonDocMay 10, 2025

Hello Anna, This is Kaye, one of the support staff here at Call-On-Doc. We’re truly sorry to hear about your experience, especially while traveling and in need of timely care. We understand how frustrating delays can be, and we apologize for the lack of communication and follow-up on our part. While high patient volume can sometimes affect response times, we know that’s no excuse for leaving you feeling unheard. We’ve sent you a message through the secure portal and would like to help make things right. Please continue the conversation there so we can assist you directly and ensure your concerns are resolved. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is important, and we’re committed to doing better.