CallonDocReviews of callondoc.com

Response from CallonDocMay 18, 2025

Hello Robert, This is Joyce, one of the support staff here at Call-On-Doc. We sincerely apologize for the delay and frustration you experienced during your consultation early this year. Your feedback was submitted shortly after the holiday period, and we unfortunately faced an unusually high volume of patient requests during that time, which did affect our response and processing times. We understand how disappointing this must have been, especially since you were expecting timely care. Please know that we’ve since followed up through the messaging board to address your concern directly and assist with any remaining issues, including your refund request if applicable. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) We appreciate your honest feedback, it helps us identify where we fell short and what we can do to prevent this from happening again.

Response from CallonDocMay 17, 2025

Hello Paul, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet your expectations, especially regarding the promised turnaround time. We understand how important timely care is, and we’re sorry for any inconvenience the delay caused. We’ve reviewed your case and can confirm that your visit was completed in early January, and your prescription was sent to your pharmacy at that time. We hope you have since received your medication without any issues. While we strive to provide care as quickly as possible, turnaround times can sometimes be affected by higher patient volume. Please know we are continually working to improve our response times and ensure a better experience for all patients. We’ve also reached out to you through the messaging board in your account to assist further and address any outstanding concerns. If you still need assistance, please continue the conversation there so we can resolve this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is valuable, and we appreciate the opportunity to improve.

Response from CallonDocMay 17, 2025

Hello Jeff, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your recent experience did not meet your expectations, especially given your subscription plan’s promise of convenience. We completely understand how frustrating it must be to face issues with your refills—particularly during important times—and we’re truly sorry for the inconvenience this has caused. We’ve reviewed your case and can confirm that your prescription was sent to your pharmacy in early January. However, we recognize that this did not provide the seamless experience you were expecting. Your feedback is important to us, and we want to assure you that we take these matters seriously. We’ve reached out to you through the messaging board in your account to address your concerns directly and provide further assistance. If you still need support or have any questions, please continue the conversation there so we can work toward a prompt resolution. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback—it helps us improve and serve you better.

Response from CallonDocJan 7, 2025

Hello, I am Rachel, one of the medical staff here at Call-On-Doc. Thank you for taking the time to share your feedback, and I apologize for the delay and inconvenience you've encountered with your recent refill request. We understand how frustrating this must have been, especially when timely care is needed. Due to the high volume of patients during the holiday season, our processing times were impacted, resulting in delays. Unfortunately, we were unable to locate your account using your Trustpilot name. If you still need assistance with your refund or any other concerns, please reach out to us via the messaging board in your patient dashboard, and we will make sure to follow up on your request. We truly value your feedback and hope to regain your trust in the future.

Response from CallonDocFeb 8, 2025

Hello Jon Doe, I'm Kaye, one of the medical assistant at Callondoc. We assure you that our reviews are from real patients who have used our services. We are committed to providing quality care and take all feedback—positive or negative—very seriously. We tried looking up your account based on the details provided, but we were unable to locate it. If you’ve had a concern with our service, please reach out to us via our messaging board here: https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages). We’ll make this a priority and do everything we can to resolve your issue. Your satisfaction is very important to us, and we hope for the opportunity to serve you better in the future.

Response from CallonDocMay 17, 2025

Hello Jim, This is Kaye, one of the support staff here at Call-On-Doc. We sincerely regret that your experience did not meet your expectations, especially regarding the timing of your prescription and the delay in our responses. We understand how important it is to receive care quickly when you're feeling unwell, and we apologize for any added frustration this caused. During periods of high patient volume and seasonal demand, turnaround times can sometimes be longer than usual. Please know your concerns are important to us, and we want to ensure they are fully addressed. We’ve reached out to you through the messaging board in your account to provide further assistance. If you still need help or have any questions, please continue the conversation there so we can resolve this promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback—it helps us improve and serve you better.

Response from CallonDocMay 17, 2025

Hello Bailey, This is Kaye, one of the support staff here at Call-On-Doc. We’re truly sorry to hear about your recent experience and understand how frustrating it must have been to wait without clear updates—especially when you needed medication promptly. This is not the smooth and supportive service we aim to provide, and we regret the inconvenience it caused. While high patient volume can sometimes lead to delays, we recognize that timely communication is just as important. We’ve reviewed your case and can confirm that your visit was completed and the prescription was sent back in December.Also, one of our staff sent an update same day the Rx was sent. We hope you were eventually able to pick it up without further issue. We've also reached out to you through the messaging board in your account to assist further. If you still need support or have questions, please continue the conversation there so we can help promptly. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Thank you for your feedback—it helps us make meaningful improvements to better serve you and others in the future.

Response from CallonDocMay 18, 2025

Hello Zachary, This is Joyce, one of the support staff here at Call-On-Doc. We’re truly sorry to hear about your experience and the delay you encountered when seeking care in December last year. While we aim to provide prescriptions within 15 minutes whenever possible, turnaround times may be affected during periods of high volume, especially around holidays and year-end dates when demand is at its peak. We understand how frustrating this must have been, especially after upfront payment. Please know that we’ve reached out via the messaging board to assist and ensure your concerns are fully addressed. 🔗 https://www.callondoc.com/en/chat-supports (My Account > My Profile > Messages) Your feedback is important to us, and we appreciate you giving us the opportunity to improve.