CallHippo Reviews | Read Customer Reviews of callhippo.com

CallHippo Reviews | Read Customer Reviews of callhippo.com

CallHippo reviews

654 approved reviews, newest moderated first

Dung Claire T.
Dec 22, 2025
terrified with being spammed
I'm terrified with the experience after signing up. Despite requesting for support on acquiring a China mainland number, I received zero follow-up from the team and was instead bombarded by a series of automated emails.
Response from CallHippoJan 9, 2026
Hello Dung, Thank you for your feedback—I'm truly sorry for the frustrating experience, the lack of prompt follow-up on your China mainland number request, and the automated emails that followed. We aim to support every customer seamlessly, and I apologize for falling short here. China numbers are available for business use cases only. Please refer to the details below for charges, coverage, and requirements: Pricing: Monthly cost: $20/month One-time setup fee: $20 Coverage and Restrictions: Can be called from within the country Can be called from outside the country Can be called from a fixed/landline Can be called from a mobile phone Estimated Lead Time: 7 business days after submitting documents Documents Required / Special Registration: Proof of Address (Utility Bill or Lease agreements) Letter of Intent (China) Company Registration document Outbound Script (China) Worldwide Address (See Details) Passport or ID (China) I'd love to resolve this for you personally—please reply here or email [email protected], and I'll assist immediately. We truly value your input and are committed to turning this around. Kind regards, Vijay Thakor
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Rafat
Nov 24, 2025
They're on vacation
I tried for four days to reach someone via chat or email to ask a technical question before making a purchase, and no one responded. If I can't get a response when I try to give them money, I certainly won't get one when I need help.
Response from CallHippoJan 9, 2026
Hi There, My sincere apologies for your experience. I tried locating your account using your current profile name, but couldn’t find it. However, I would love the opportunity to resolve any issues you faced. Please reach out to me at [email protected], and I will be more than happy to assist you immediately. We truly value your feedback and are committed to ensuring a positive experience. Kind regards, -- Vijay Thakor
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Ron R.
Oct 28, 2025
Representative made promises that were not delivered
Very disappointing experience with CallHippo. The representative made promises that were not delivered and later tried to upsell and squeeze more money for basic functionality that should have been included from the start. The service is unreliable, and communication is unclear. Would not recommend. Response to Callhippo - I have tried to contact them on support, they wanted me to pay additional 130$ per month to make amends for their mistake, they have no intention of assisting, but rather bs'ing their way to seem nice, don't buy it.
Response from CallHippoOct 31, 2025
Dear Ron, I came across your review on Trustpilot, and I wanted to personally reach out and thank you for sharing your feedback. I truly regret that your experience with CallHippo did not meet your expectations. We take every concern seriously, and your comments help us serve our customers better. After reviewing your case, it seems there was some confusion regarding the plan and call forwarding setup for your Israel number. Our team has verified that the Basic Plan would have been a more suitable choice for your requirements, allowing you to make calls and enable call forwarding by simply paying for the number and adding credits as needed. You can let us know if you wish to downgrade your plan and ensure the setup works smoothly. We want to make this right and help you experience the level of service CallHippo aims to deliver consistently. Thank you again for bringing this to our attention. We value your business and appreciate the opportunity to regain your confidence in us. Please feel free to reach out to us directly at [email protected] if you would like to discuss this further. Warm regards, -- Vijay D Thakor
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Syed
Oct 24, 2025
I’ve had a really poor experience with…
I’ve had a really poor experience with CallHippo. The call quality has always been bad — my clients constantly complain that they can’t hear me properly. The sound is muffled, there’s lag, and the voice often cuts out. I can hear the other side fine, but they can’t hear me clearly. I travel frequently and have tried using CallHippo in different countries, but the problem is the same everywhere. It’s definitely not a one-off issue. I’ve used CallHippo before through another company I worked for, and it was the same story back then too. I’ve finally decided to cancel my subscription because I’m honestly fed up. Very disappointed overall — the service quality has been consistently awful.
Response from CallHippoOct 31, 2025
Hi There, My sincere apologies for your experience. I tried locating your account using your current profile name, but couldn’t find it. However, I would love the opportunity to resolve any issues you faced. Please reach out to me at [email protected], and I will be more than happy to assist you immediately. We truly value your feedback and are committed to ensuring a positive experience. Kind regards, -- Vijay Thakor
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Hasnain A.
Oct 16, 2025
emove my account told me that they…
hey remove my account told me that they will refund my money but they didn't and they stopped replying to my emails worst experience ever
Response from CallHippoOct 31, 2025
Dear Hasnain, I hope you are doing well. Following up on your recent chat with our support team, we wanted to confirm that your account was blocked by our compliance team after an internal review found that it did not meet our compliance and terms of service requirements. Please note that this decision was taken to ensure adherence to our policies and user safety standards. We understand this may have caused inconvenience, and we sincerely regret the disruption. As per your request, the refund has already been processed from our side. You should see the credited amount reflected in your account soon, depending on your payment provider’s processing time. Thank you for your understanding. If you have any additional questions, please feel free to reach out to us at [email protected]. Kind regards, -- Vijay Thakor
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NxtBrew F.
Oct 4, 2025
Horrible product and tech support
I've been having issues with software since I signed up for it. It doesn't work well with Hubspot CRM. Tech support takes over 6 hours to response to my email and it's been 3 days and issue still not resolved. Don't sign up for it. They don't even want to refund the money.
Response from CallHippoOct 31, 2025
Dear Maggie, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand your frustration regarding the HubSpot integration. After carefully reviewing your case, our team found that the difficulty in adding call notes was due to a functional limitation within HubSpot rather than an issue with CallHippo’s integration. Nevertheless, our support team responded within two hours of your initial report and worked proactively through live sessions to assist you in every possible way. We also processed your refund request promptly and ensured a full refund was issued, even beyond the initially calculated amount. Our goal has always been to provide a fair and transparent resolution, and we regret that the issue led to dissatisfaction despite our efforts. We value your feedback and will continue improving our customer experience wherever we can. Should you wish to revisit your CallHippo account or need assistance in the future, please don’t hesitate to reach out to us directly at [[email protected]]. Kind regards, -- Vijay Thakor
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Recuitment E.
Sep 2, 2025
Absolutely unresponsive
Literally tried for a full week to reach 1 human being at this company to ask a technical question before purchasing and nobody got back to me. If I can't get a response when I'm trying to give them money, I definitely won't get a response when I need help. I can provide a log of all meeting requests I made using their demo request form, and a log of all emails sent to them, as well as a record of no response sent to me from them. No doubt the company will respond to this saying I should email them so I will just get ahead of that now: THEY. DON'T. RESPOND. TO. EMAILS. SENT. TO. THOSE. ADDRESSES. NO. MATTER. WHAT. THEY. SAY. When the company responds to this post saying to email them, call their bluff. Go ahead and send an inquiry and see if they respond. They won't. If they won't pay attention to you before you give them money, they won't pay attention to you after they have your money.
Response from CallHippoSep 5, 2025
Hi There, My sincere apologies for your experience. I tried locating your account using your current profile name, but couldn’t find it. However, I would love the opportunity to resolve any issues you faced. Please reach out to me at [email protected], and I will be more than happy to assist you immediately. We truly value your feedback and are committed to ensuring a positive experience. Kind regards, -- Vijay Thakor
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Tanishq C.
Aug 12, 2025
They are scammers
They are scammers. They have taken my money but have not provided the services.
Response from CallHippoSep 5, 2025
Hello Tanishq, Thank you for sharing your feedback. I completely understand your concern and would like to clarify the situation. The invoice you received was automatically generated when you added a new number to your account. Please rest assured that this is part of the standard billing process and not an overcharge. In fact, you have already been using the services linked to your account, which confirms that your subscription is active. I also noticed that you had reached out to us via chat regarding the payment process. Our team shared the payment link with you at that time (Ticket ID: GCL-RTNCR-308), and we remain available to guide you through any issues. We truly value you as our customer and apologize if this created any confusion. Our aim is always to provide transparent billing and smooth service. Please let us know if you’d like us to walk you through the invoice details or assist further in real-time—we’ll be happy to help. Warm regards, -- Vijay D Thakor
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