CallHippoReviews of callhippo.com

AVOID AT ALL COST!! Worst service ever. No customer service unless you buy the $45 package for every user. Cancellations is a big hassle. When thigs go wrong..they keep emailing you generic responses.

One of the worst tool which we have ever encountered. Zero in services, staff is uneducated, services is downmarket. Nothing in this tool, can justify them as Call VPN provider. Always behind the money+ renewals & never bother to address the issues, the customers are facing.

Our organization explored CallHippo’s AI call handling solution with the intention of improving inbound call management and ensuring callers could be transferred to a live person when needed. Unfortunately, the experience has been extremely disappointing and has raised serious concerns about reliability, communication, and customer support. This support process began on February 5 and as of March 5 the issue still has not been resolved. Over the course of a full month, progress has been slow and inconsistent despite repeated follow ups. From the beginning, basic functionality was unclear and difficult to access. The platform indicated that certain AI call handling features were only available under higher tier plans. We attempted to follow the recommended upgrade path and trial options, but the system itself did not allow the upgrade as described. This required repeated emails to support simply to clarify which plan actually included the feature we needed. Communication with support was slow and inconsistent. Many responses only partially addressed our questions, and several emails had to be sent just to obtain basic clarification about functionality, pricing, and trial conditions. Attempts to reach support through live chat were unsuccessful, and no support phone number was available. Scheduling assistance also proved difficult. At one point we were directed to book a meeting through a scheduling system that did not recognize our organization. We attempted to organize a meeting independently and even provided a meeting link, but no one from the company joined. Eventually a meeting was scheduled after several attempts. During the meeting we were told that the AI call handling feature would be configured and that trial credits would be applied to the account. We were assured that the setup would be completed within a short time frame. However, the feature was still not activated as promised, and the credits were not applied. Technical support appeared surprised that the configuration had not been completed, which raised concerns about internal coordination. After a full month of communication, the issue remains unresolved. Important steps required repeated reminders, timelines provided by the support team were not met, and there was no clear ownership of the issue. For organizations evaluating AI call handling tools, reliability and responsive support are essential. Based on our experience, the process with CallHippo has been inefficient, poorly coordinated, and extremely frustrating.

they are bullshit.. they are saying signup for $1 for unlimited calls to us \/ca number when i have completed everything they said pay $45... worst experience!!! Dont use this

I signed up for a trial with CallHippo expecting to evaluate the service professionally, but the experience quickly turned unacceptable. I received multiple automated calls in the middle of the night — five times — which severely disrupted my sleep. This is particularly concerning because my phone must remain on for family emergencies, so simply silencing it is not an option. Unsolicited automated calls at inappropriate hours reflect poor communication practices and a lack of respect for user boundaries. A trial should never create inconvenience or disturbance, especially overnight. This experience has left a very negative impression. If this is how the platform handles user communication during a trial, it raises serious concerns about reliability and user control settings. I would strongly recommend improving notification controls and ensuring automated calls are restricted to reasonable hours. Until then, I cannot recommend this service.

A cautionary tale about vendor professionalism: Today I had a scheduled demo with CallHippo for business phone systems. I provided detailed requirements upfront: 2-user setup, customer support features, auto IVRS, international calling capabilities. At the exact meeting time, I received a cancellation stating my "domain doesn't align with their ideal customer profile." Here's the issue: Professional companies qualify leads BEFORE confirming meetings, not at the scheduled start time. This experience reminded me of an important principle: How a company treats you during the sales process is the BEST version of their service you'll ever see. It only gets worse from there. For fellow business owners evaluating phone systems: There are many excellent alternatives that respect your time - RingCentral, Nextiva, Vonage, 8x8, and others. Professionalism matters. Time matters. Choose vendors accordingly. #BusinessLessons #CustomerExperience #Professionalism

Anti-Semitic company and scam. If you are from Israel, do not use them. They will close your account.

CallHippo's numbers are mostly treated as SPAM, no direct calls are answered. So it's a total waste of time and money. Recently, I have had an unpleasant experience with their support team as well. I've sent numerous emails asking them to cancel the subscription and stop charging my credit card but they won't respond at all. I had forwarded the same emails to Suhasini, the Cofounder, even she has not bothered to resolve the issue. Stay away from them!