Superman
Trustpilot should have a rating for 0 star (Updated)
Trustpilot should have a rating for 0 star. I tried to activate the free trial but encountered an error, so I contacted their sales team. The response I received was: “Thank you for showing interest in our product! Unfortunately, after reviewing your account, we have determined that it does not meet the eligibility requirements for sign-up. Our system has identified an error associated with the domain of your account.” This vague explanation didn’t address the issue at all. It became clear that their sales support is outsourced and, more importantly, lacks the technical knowledge to provide meaningful assistance. The reply I received came marked on 1 AM IST just minutes after I sent my message at 4 PM EST; which shows a lack of proper investigation before sending a generic reply. To make matters worse, instead of taking feedback seriously, they flagged my original review for containing defamation content? Just because I mentioned that it was outsourced and that I received reply timestamped in India Standard Time? This only reinforces the impression that they’re more interested in suppressing criticism than actually helping customers. Disappointing experience overall and unfortunately, very much in line with the other negative reviews I’ve now seen.
Response from CallHippoAug 14, 2025
Hi There, My sincere apologies for your experience. I tried locating your account using your current profile name but couldn’t find it. However, I would love the opportunity to resolve any issues you faced. Please reach out to me at [email protected], and I will be more than happy to assist you immediately. We truly value your feedback and are committed to ensuring a positive experience. Kind regards, -- Vijay Thakor