CallHippoReviews of callhippo.com

Our dialer could not open and they promised to have it resolved with a call between 2 and 6 hours which never came.Then we get another email with the same message. The customer service is very poor.

Perfect And Good Overall

the best dailer with the best connectivity. helped to get the best sales in regions

CallHippo has been a great solution for our business communication needs. The setup was simple, call quality is excellent, and the user interface is easy to navigate. It has helped our team manage customer calls efficiently and improve productivity.

I’ve been using CallHippo for around three years, but my recent experience with their customer service has been extremely disappointing. The biggest issue was dealing with Arpita, who was extremely rude, unhelpful, and showed very little interest in actually understanding or resolving my concerns. After being a customer for three years, I expected much better treatment and support, especially when raising a legitimate issue with the service. Unfortunately, the experience was frustrating from start to finish, and it made me question why I was continuing to pay for a service where getting basic support was such a struggle. I’ve now had enough of the poor service and support, and based on this experience, I have also advised several of my clients to reconsider using CallHippo. After three years as a customer, I genuinely expected much better, but the way this issue was handled has completely changed my view of the company.

Very Poor Experience Charged for a Service I Couldn’t Use I had a very disappointing experience with CallHippo. I was charged for an SMS plan, but I was never able to actually use the SMS services I paid for. I contacted their support team and requested a refund because I did not receive the service I paid for. Initially, I was told that my refund request was pending with the concerned team, which made me expect that the issue would be reviewed fairly. However, they eventually rejected the refund, stating that the services had been used and that they were still being charged by the carrier. From my perspective, this completely misses the main issue: I paid for SMS functionality that I could not access or use. Charging a customer while they are unable to use the service and then refusing a refund is extremely frustrating. The customer support response also felt very disappointing. Instead of resolving the issue based on the actual service I received, they simply relied on the fact that the number remained active. I would strongly recommend carefully checking whether the SMS service will actually work for your account before paying for a subscription. My experience with both the service and the refund process has been extremely poor.

It's the best tool so far for calling overseas.

They removed our number and then asked for double amount to restore those numbers