Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

First of all we spent 45 minutes in the parking lot trying to check in. I never received the email with address and key code. Had to call 3 times and ask for them to give me a verbal address and code as we was tired and hot sitting in the parking lot waiting in an emailed check in. I understand with the virus things are different but I was not told ahead of time that check in had changed. I was told I had to go to the office with my card to check in. I do not know who cleans their cabin but they do not do a good job. Kitchen cabinet had food dried on them , rice on top of refrigerator, floors needed a good mopping, carpets need a deep cleaning or pulled up. Parking area was a mess when we arrived beer can water bottles paper. Trash ben was full. Pourches we’re uninviting, furniture very old unsafe looking. Pourches their self was unsafe looking. Our neighbors on each side had nice pourches. Hot tub was a hot mess, unsafe looking. We had to call our front door would not lock. TV were hard to operate too many remotes some with batteries some with out. Maintenance had to come figure out remotes. WiFi never worked. We got ready to give baths the first night and we realized there were only 3 towels per bathroom x 3 = 9 cabin sleeps 14 we had 13. No wash clothes at all and 1 hand towel per bath. My daughters went to store to buy towels and wash cloths to give children their baths. No kitchen towels. Bed covers need to be washed or replace in a few of the bedrooms. For sure the ground level bedroom as it look like it had drool marks on it. We washed the sheet in that bedroom first night before we slept on them. It was not the original cabin we booked. I feel we were down graded in the move. So we just made do.

Had another great cabin experience. My second time and no problems at all.

"The cabin The Gathering Place needs a lot of TLC. When we arrived the hot tub was not working. We could not use it for the first 2 days we stayed. The temperature could not be adjusted, most of the jets did not work and the noise from the ancient hot tub was disturbing. There are no racks in the doors of the refrigerator and freezer so if you have something in the door it falls out. All the dishes and silverware in the cabinets and drawers were dirty. We had to hand wash everything because the bottom rack of the dishwasher is not the original part and will not allow the water spraying tower rise up to spray the water inside the dishwasher. There is no toilet paper holder in the main floor bathroom. One roll of toilet paper per bathroom for 9 guests for a 5 night stay is not enough. We had only 8 dining chairs. The downstairs bathroom had pistachio shells on the floor and cobwebs on the walls. The flimsy trash cans outside were raided every night by raccoons and on the last day by 2 bears in the morning. There is trash laying all around the side and the back of the cabin. YHE TV did not have the right remote to watch Netflix and could not be located by the service personnel. The living room fan does not work which makes it hot in the loft bedroom. The air filter cover was totally black. If you would like I took a few pictures that I can send. When I called about the hot tub I was told we will get a $40 refund of the cleaning fee. "

We loved our cabin! It was set up so nicely and the staff made sure it was clean and ready for us!

We stayed at Almost paradise for my bday and Anniversary. My husband was able to take his dog the cabin was pet friendly a plus. Enjoyed my self will recommend this cabin.....Until next time 2020.

We rented Pleasant Surprise Memorial Weekend 2020 let me just say nothing was pleasant about this cabin. When we walked into the door, first noticed rocking chair on deck had a arm broke off lying on the ground next to it. The deck furniture, I would have thrown away if it was at my house. Next I went to wash my hands At the kitchen sink and the sprayer at the sink is the only thing that was working and you couldn’t turn it off the handle was broke. Water would not come out of the faucet at all. It was chilly that day cause it had been raining went to turn the fireplace on, guess what didn’t work. Needless to say at that time I picked up the phone and called for maintenance. Have to have a sink working. The guy who came to fix the issues was very nice, no problem with him. Before he came I went and checked out the hot tub. OMG! It was green and the smell was horrible! So I had him look at that also. He stated that it hadn’t been cleaned and drained the water and filled it back up. While he was there he stated that the cabin was on well water. We keep smelling something funky and didn’t think it would be the water. Sure enough every time you turned water on there was that smell again. Before we went to bed that night. We were putting my grandson to bed and he sleeps with a tv on, so we turned it on. Surprise the screen was busted Not in like 1 spot like all over someone had bunching bag practice on it! So we had to move a tv from another room to that one so he could go to sleep. The next morning I found blood on the walls. I guess the housekeepers don’t look for those things either! BLOOD on walls! Guess that explains the tv busted up. Everytime we had a issue I called the office so that we wouldn’t be responsible for the damages. They were very sorry, and polite. Finally I called and talked to a guy named Matt, who I was talking about everything with and he offered me a 15 percent discount on my next booking! Like that’s going to happen! My husband wanted to leave a day earlier, and we should have! No one wanted to shower cause the smell of the water was so bad, you had to hold your breath! Stains in the bathtub and hot tub from the well water! We stayed their Memorial Day weekend 2020 and unless they do some major renovations to this cabin. Take your chances and sleep with the bears!

We rented the Snowbird. The pictures were very deceiving. Cabin looked nothing like the pictures. It was extremely outdate, the couches had stains all over them (we put sheet over them so we could sit), only one jet in the hot tub worked. Said there was a dishwasher and rockers. Neither was there. Trash can in bathroom was broken, large pot hole in driveway, drywall falling from the ceiling, had to plug in and unplug light every time you used the bathroom. We received NO info! Didn't have gate code, wifi code or pool code. Had to call office for directions and they had no clue. Directions said pull into the resort however it was a wedding venue, not a resort. There was a wedding while we were there and we had to drive through the weeding! The office didn't really help much. Had to figure it out. This was like a National Lampoons vacation. We learned our lesson and will do a little more research as this cabin was ran down.

"We had multiple issues that would cause us not to use your rentals again. Serious safety issues. We could not use the cabin till after 7 pm and paid over 550.00 per night. The electric was out in one of the bedrooms (could not use that room) no TV or lights. The smoke detectors missing (wires hanging out the ceiling). The hot tub was not heating, could not use, until the 2nd day (after maintenance come and fixed). The cabin was not clean, food in the couch and left on floors. The door to the deck had a green knob (I can send pictures). The pool rail was rusted, I was afraid to use it. Very disappointed for the price paid. It really broke my heart to be honest. "