Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

""The Gathering Place"" water leakage in the basement bedroom and more...... 1. No BathTissues when we arrived 2. HotTub was outside and partially functioning 3. kitchen cookware was not clean, we washed again to use. 4. There was water leakage in one of the bedrooms located in the basement, this made the bed wet and was difficult for us to sleep almost 2 days. They have reached out to us and i have explained them about the issues we have faced and they mentioned that issues have been fixed and also mentioned their apologies.

The cabin was beautiful but from the moment we arrived we started having problems. When we’d turn the lights on in the main downstairs bedroom, the power would trip the other downstairs bedroom. When I went out to reset that one, the rooms upstairs would trip. I was told they couldn’t do anything to fix it, I would just have to go to the breaker box and turn them back on. The main downstairs bathroom toilet wouldn’t flush and at one point while we were out the toilet overflowed throughout the bathroom and into the bedroom. I had to reset the breaker over 50x’s while we were there. They were very prompt in coming to try to help when we called, but it became a mute point. Like I said before, the cabin was beautiful and we enjoyed our trip but I feel sorry for whoever comes after us if they don’t have these items fixed.

- Cabin is outdated and in need of renovations and serious cleaning. - Missing light bulbs - Couches look like they were from the 70s and in disrepair - Wall paper peeling off the walls - Carpet was stained and torn - Cobwebs interior and exterior - Two chairs at the table were damaged to such a degree you could not sit in them - If you walked around in bare feet the bottom of your feet would get black and dirty -The pool table had not been cleaned from the last "Frat" party

I had to call guest services several times regarding some of the issues with the cabin and I never received any satisfactory resolution to any of them. Below is the list of issues that we experienced with the cabin. The guest services agent with whom I spoke on Friday night said you would remove the cleaning fee charges and I’ve not got the refund and been receiving the runaround ever sense. 1- The multimedia projector in the home theater area: the sound does not work and is it not connected to any form of input to receive any signal from a television or movie player. The speakers do not have the correct connections to work correctly. Additionally, the instructions in the guest guide are not applicable or helpful. The instructions reference a universal remote and we have combed the cabin and there is not one. The theater was the main selling point for us, and advertising this, as is, is false advertising. The maintenance tech came by and confirmed that there was no receiver and said he would be back it’s one. We never saw him again or receive a return call. 2 - Most outrageously, there was poop all over the 3rd floor deck. There is a dog bed that blew off the deck and is laying on the ground. We couldn’t even go outside on the 3rd floor deck. This is a health hazard! It took until 5 Pm the next evening to get someone to clean up the poop. To add to it, there were over 10 piles of poop, so it’s not like this was a one night missed issue. 3 - There dust and cobwebs all over the cabin. To pay for a $300 cleaning fee I would expect a cleaner cabin. The floor is so dirty, we couldn’t walk around with getting stuff all over our feet. I pay less than half of this cost to have my entire home cleaned much better than this, and my home is twice the size. 4 - The cabin is run down and needs some renovation. You advertise it as luxury, and it is not at all luxury. I’d almost categorize it as superior if because of the theater (that didn’t work) and games, but it most likely is economy. I didn’t even have a oven mitt to remove stuff from the oven and for a cabin advertised to sleep 10, it had only 5 forks. We also only had 2 bars of soap for 6 people and 3 bathrooms. 5- There are no instructions for the WiFi, nor were they included in the guest packet. We had to call to get the password. 6- The outside had a leaking septic and the entire vacation smelled like sewage. we couldn’t even enjoy the hot tub due to the stench. 7- All the pillows were flat and there were stains in the bedding in the main floor bedroom. There was a crack in the wall that you could see outside and it was drafty and unpleasantly cold. None of the deck doors locked. For my daughter’s 16th birthday trip, I am severly disappointed! Please honor your word and refund the cleaning fees, at least. If I were hospitality business in an area with this much competition, I’d actually comp the stay and save my reputation as a cabin lender.

I cannot leave my review or pictures or a small refunded portion of my money may not be returned. Beware!

I had a terrible experience. I stayed at Morning Glory. The drive to the cabin was on a dirt road and my small, low riding car almost didn't make it up the hill. Second, the heating and air unit was not working. It was 87 degrees inside the cabin when I got there. I turned it on cool. After turning it to cool, I went to the hot tub and relaxed (day 1). When I got out of the hot tub and went back in the cabin it was so hot, it was like a steam room. I checked the thermostat again and it was on cool, the fan was ciruclating and I had put the temp at 66 degrees but it was in the 80"s again. I felt the vent and it was blowing hot air. So I turned the unit off. Thinking that maybe it was frozen up. At this time, it was too late to call anyone. During the night, while trying to sleep, I had to get up and open up the windows. I was a single woman, by myself, so with that being said, that really wasn't very safe. The next morning I got up (the fan blew all night long), it was again 87 degrees in the cabin. I called the customer service number the first time, and they sent Tracy out. He was very professional and said that the "receiver"(which may not be the correct term) was stuck on the unit outside between hot and cold. He left and it worked for about an hour and then I started to get ready to go out to eat and when I got out of the shower, it was in the 80's in the cabin again. At this point, I had the windows and doors opened. Again, I AM BY MYSELF in the middle of nowhere, not feeling as safe as I needed to. I called customer service a second time around 5:30ish and she said she would send someone out. I told her they could come in the cabin while I was gone to dinner. I left the cabin at 6:15ish and got back at 9 pm. The AC unit was still not fixed because NO ONE had ever came out. I called the customer service AGAIN 3rd time around 9 or 9:15pm and the lady told me that there was NEVER a request put in when I called the 2nd time. By this time, I was very upset because I came to this cabin to get away from stress and issues. I was excited to get in the hot tub after dinner, but I couldn't because I had to wait on someone to fix the AC unit........AGAIN.......it was almost 11:00 pm by this time and no one had ever shown up. Call number 4 to customer service and the sweet lady told me that she had heard over dispatch or whatever that they were 15 minutes out.....TWO HOURS..........TWO HOURS after I called the 3rd time. I wasted TWO HOURS and they never showed. So, unhappy, YES!! I paid too much money for this to be the way I spent my weekend. I called again on Sunday, when I checked out to tell them I was leaving and to get the trash, told that customer service operator the same story of which she said she was reading the documentation from the other service operators and making her own note and she would have a manager call me. Guess what?? I never got a call from a manager to fix this problem. I WANT MY HARD EARNED MONEY BACK!!!!!

We had some issues when we checked in but management took care of it for us. Maintenance was there in just a matter of few minutes.

Very dissapointed with your company. In almost 1 wks time you did nothink to fix our wi fi knowing we could not even call out or receive calls. You refused to move us to another cabin or refund us so that we may ho elsewhere.It was terrible to stay up in that cabin, with children in an unknown place and have no wi fi for us to connect and be able to make a call in case of emergency. Phone in cabin was not working eumither. If someone rents something then you should honor that. Thats what wr are paying for ! Shame on you guys...