Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

No tv the entire stay but we were compensated. Overall, nice cabin and I enjoyed my stay

Stayed multiple times and love it. Great front office and very clean cabins.

Wonderful experience and stay for the price. The pictures shown online were identical to real life. Can’t wait to go back!

Everything about our cabin was amazing except for the beds! They were HORRIBLE! Very uncomfortable. The bed moved every time we rolled over.

Don’t even attempt to stay in the area through this company. Cabins are poorly cleaned, amenities available are either redundant, don’t work, or worked poorly. Had no cellphone service from the cabin, advertised PS4 and smart TVs, neither worked fully because there was no WiFi either. Not to mention the fact that any sort of customer service is nearly impossible to get, be prepared to call and be on hold for at least 30 minutes. Purchased tickets for the Dolly Parton Stampede IN THE MAIN OFFICE and was basically robbed. Greg took the debit card, paid the company 200 something dollars, and didn’t even order our tickets, not to mention the fact that he “sold” us tickets for a 3:30PM show, that doesn’t exist. We called in the morning to make sure our tickets were there, which they weren’t , we were given new tickets with the Stampede logo on top. When we got to the Stampede they let us know that the show was sold out already, and our tickets were for the other dinner show, while the Stampede logo was printed on top. Thank goodness for the staff at the Dolly Parton Stampede for figuring out this issue for us, otherwise we would’ve been out all of that money and not even gotten to see it. We’ve been trying to call the company to complain since we left, and have been ignored every time. Best part of this review is that these weren’t even all the issues we had. This company is a joke, rent elsewhere.

Let me start off by saying I've never stayed in a cabin before and was impressed by the pics online and amenities, but that quickly changed on Friday, August 10, 2018. A large group of us (16 ppl) rented Vista Hermosa Manor for the weekend and problems began at checkin. We traveled through Pigeon Forge to Gatlingburg in the mountains to checkin by 4pm only to be told we can't checking yet because it hadn't been inspected yet and it would be another 30 mins. (OK fine). Then the cabin wasn't in Gatlingburg.... but in Pigeon Forge. (Why?) We were then told they would email us the address and directions to the cabin. Well, let's just say the directions were horrible. It took us 2.5 hours to find the cabin after one person talking to an agent at the Pigeon Forge office and another person talking to an agent at the Gatlingburg office getting step by step directions. It was way too much especially driving around all the steep curves with 3 vehicles following each other and getting dark outside. When we finally found the cabin, the landscape outside was a mess. Trash turned over in the garbage can with clothes and shoes on the ground. The furniture on the porch was old and broken. Once inside, the cabin looked nice. Everyone spread out and looked around, then we began to find things wrong. The theatre room was the worst. The carpet was wet and the movie equipment was also wet. The TV's in the basement did not work. No internet reception even after hooking up to the WIFI. Immediately called the office and was told maintenance would come check it out. In the mean time..ppl were attempting to shower.....guess what....no hot water on one side of the cabin and the other side had with hot water had low water pressure. Finally maintenance arrives and picks up the Projector equipment and water pours out. He tells us the owners/agents were aware of this problem before and stopped renting this cabin for 4 weeks to fix these issues, but would let his supervisor know. So he was no help. Later that night it stormed so bad the basement flooded. (Theatre room, bathroom, bedroom and game room.) The water was coming in the the back of the wall behind the projection equipment. It looked like a waterfall. We took video! I wish I could post the video and pics. We had to pull all the twin mattresses off the bunkbeds and take them upstairs for the kids to sleep on. The pull out sofa beds were also broken. The next morning we notified the office and was told maintenance had to come a verify our claims. I told Nicole (agent) that's fine....but we wanted restitution. We didn't wait for them to call back....we went to the pigeon forge office and made our complaints in person. After some hours showing pics and VIDEO.....they offered to refund 1/2 of our $$$$$. Not acceptable. I saw that this particular cabin "Vista Hermosa Manor was scheduled to be rented on Wednesday, August 15th...... I hope someone reads this review and cancel their reservation. The bad part about this agency is....someone is inspecting these cabins prior to guests checking in.....if the inspector is really doing their job....this would have NEVER happened. They will lose more money with guest NEGATIVE complaints. Cabins in the Mountains need to do much better than this.

Well where do I begin. We reserved a cabin for 5 bedrooms, they called the day before and said Sweet Mountain Dreams wasn't available and gave us a supposed upgrade (River's Edge Retreat). We got there, it was dirty. The big windows in the living room were dirty and cobwebs were everywhere. More than half the power outlets did not work through out the house. The master bed room faces a gas station and the main road with no curtains or privacy whatsoever. The last day my mother in law had a rodent run across her foot and went under the dish washer in the kitchen. I have been to the area many times and stayed in cabins before. I will never use Cabins of the Smokey Mountains ever again and I do not recommend to anyone.

Worst stay ever, first it was dirty when we got here, then we never received our 400.00 dollars in admission tickets and now it's almost midnight and we are standing outside with 4 kids and we're locked out of our cabin waiting for some maintence guy to come from the next town over, and we were told 20 minutes it's been an hour so far for kids to be locked out of a cabin we paid good money for in the first place. When I asked if they could do anything for us I was told no on all accounts and I just have to wait. This place is a joke and I wouldn't recommend it to anyone. I will be advising all my friends family and social media sites about this treatment and I hope you fo the same.