Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

I feel you could of had more towels

Beautiful house but rooms are not sound proof at all so I was able to hear everything going on... making it hard to rest... internet very slow and very hard to connect.

Everything was great me a my family had wonderful time at her cabin

Great place and great staff! Definitely would recommend

Had a great time with 21 friends and family in Mount Leconte Mansion. Beautiful views of the mountains. Great community room for our anniversary party. We had a few issues which were resolved quickly. Would stay again.

We've been going to the beach for years but I suggested we go to the Smokies this year. Normally just 5 of us go on vacation but this year we had two of our adult children and one of their friends for a total of eight. EVERYONE said being at the Cabin we rented was GREAT. It was the Bear Cave. We will do again and again. Great place to be at, lots to do, relax, eat together...etc. Perfect. Thank you!!!

Our cabin check in time was 4pm, was told there would be a little delay (5pm) because of all the people leaving (200 was what the gentleman behind the desk stated). We waited till 530pm with 2 children under the age of 2 in the car. Finally, after going in and complaining, all of the sudden it was ready! When we arrived to the cabin, I have never had such a huge disappointment! We are sharing a driveway with another cabin that is off a main road, or that there is no access to the river, that was never shared when you make a reservation. The river view was covered with overgrown weeds. Then on approach to the front door (it looked like someone had kicked it i a few times) we went in. The floors were so dirty that my kids feet were black within 15 minutes. The appliances were broken, there were multiple cobwebs that have been there for some time, blinds were broken or missing, the DVD player was missing a cord, the bathroom in the lower level was a disappointment as well. I was irrate! When we called to inquire at the main office about toilet paper they told us that we only get one roll per bathroom due to a limited supply in the office. I had reached out to heather (manager) 8/13/18 at 2:17pm to voice majority of my complaints. By 4 pm Tracy (from maintance) showed up to dust a picture frame and fix the DVD player cord. We asked for a mop and we would be willing to do it ourselves, He also said that he was going to look for a mop, if he found one then he would bring it back. He was also asked for a vacuum cleaner. Which he stated they don't have them. With such a delay in check in, you would expect it to be clean. Have not heard from anyone since. Called again 8/17/18 at 6:45pm, talked to Hope. She assured me with the business that someone (a supervisor) would be calling me back within the hour. No return call as of now.

Review of Cabins of the Smoky Mountains Reviewed September 26, 2018 My family recently rented a cabin from Cabins of the Smoky Mountains / Gatlinburg Falls, and we experienced a problem with finding the cabin. In the dark, with a heavy rain falling, we searched steep and winding mountain roads for the cabin we had rented, but we had been sent the wrong house number. A map with lot numbers, not house numbers, would have been of tremendous help. Lot numbers were visible from the road, and I believe we could have found the unit if we’d had a map that showed lot numbers and where the various cabins were in relation to one another. I feared for my family’s safety because we had to keep turning around on steep mountains roads—and I feared for the safety of other families who might rent in that area. On TripAdvisor, because of those fears, I recommended people look elsewhere for lodging. I am happy to report that a representative of the agency, Destiny Hooper, made contact with me and asked for suggestions about how the problem might be resolved. I asked her to drive into the area at night, as we had, so that she would understand the problem we had experienced. That’s going the extra mile, but that is exactly what she did. She understood completely when we suggested renters needed a map. Within three days, Ms. Hooper had created a map with lot numbers to identify the properties. I was much relieved when she sent me a copy: yes, future renters will be able to find their cabins with such a clear map. We had no trouble with the unit itself, only in gaining safe and prompt access, and I am most grateful for the prompt response to our problem. I do recommend travelers ask for a copy of the map when they stop by the rental agency to check in. Not all units are in that area, of course, but if your cabin is—you will definitely want the map. Reflective guard rails would also be helpful, and Mrs. Hooper hopes to work with the Homeowners Association on that. Also be prepared to cross a very narrow bridge to access your rental (do not enter the area at a fast speed, for sure). Cabins of the Smoky Mountains responded so quickly that I was indeed impressed, and I am relieved that future renters will arrive safely at their destination. Many thanks to Ms. Hooper for her genuine concern and prompt response.Show less