Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

We have stayed at Gatlinburg Falls over a dozen times in the past 8 years and every trip is wonderful. We love the location of Hidden Valley, in between Pigeon Forge and the park. I would highly recommend!

Cabin was great! Clean and just like the pictures on the site. Staff was great and helpful as well.

Such a wonderful experience for our first trip to the smokey mountains..we will definitely be staying again soon!!

I loved everything about my stay. Customer service and the cabin was spectacular, already planning my next stay!

The cabins are beautiful. Great views. Lots of room. Even the 1 BR has room for more people. We’ve stayed there the last 2 years after The Highlands burned down. Staff is very courteous. Will probably be our “go to” place from now on❤️❤️❤️

We went to Gatlinburg with friends of the family. My wife's best friend has cancer again so we took her and her family to get away and enjoy a weekend. We stayed at Misty Cove. We booked late but fortunately we found it to be available. I see why now! Basement was flooded, hottub didn't work, bathrooms were disgusting! The whole place smelled like mildew! We didn't check in until late Friday so Saturday morning we went in and reported all of the issues. They said someone would be out that day to make sure everything was done so we could have a good rest of the weekend. We got back in the evening and nothing was done, toilet paper was placed on the kitchen table, and ALL OF OUR CLOTHES WERE DUMPED OUT! My wife's best friend had a small box stolen that container her cancer survivor bracelet, a tennis bracelet and a ring that was way down in the bottom of her suitcase! Her 17 year old washed all of her clothes because the thought of someone going through her clothes disgusted her! We called the police and filed a report and the next morning we went to the office to check out. We sent pictures and explained what happened. They gave us more money off and offered us 2 free days with the purchase of the first night in a cabin! That was it! It was probably the worst weekend we had ever had in Gatlinburg and we still had to pay more than $300 for two nights and walked away with a promise of two nights free in the future! We don't even know if my wife's best friend will be around to enjoy it!!! How about a FULL refund and a FREE weekend to make up for the one YOU ruined!!?? I am not one to get something for nothing but this weekend meant alot to both of our families and we didn't ask for the cabin to be in horrible condition and for THEIR STAFF TO GO THROUGH OUR THINGS AND STEAL FROM US!!! All of that stuff was on YOU!!! Not US!!! The lady at the front desk was GREAT but the people that make the decisions need to figure things out.. The front desk lady is the best part of this company. Management is horrible, cabins are disgusting, and maintenance should all be arrested for theft! UPDATE: I had a trip scheduled for Dec 1 and the company called and offered me a handpicked cabin for those days. They gave me 3 days for the price of 1. They sent us the link and it looked really nice. The weekend went great! The place was clean and all of the appliances and games were in great working order. The hottub was just what we needed. My family and I appreciate them making up for the previously horrible stay! We stayed in the Cherokee Ridge and we had a wonderful stay so thank you for your effort in making things right! We definitely recommend Cherokee Ridge! We had a wonderful time! I increased my rating to 3 stars but I have to be honest and say that we have stayed in more than 20 cabins in Gatlinburg and we have had much better experiences with other cabin management companies. The move in seems so much easier and the beds in other cabins have been so much more comfortable. I do, however, appreciate the fact that you work with tenants to ensure a great visit to the Smokies.

This is an updated review of our visit. After leaving negative feedback on our experience at The Big Easy, I was contacted by two people who had genuine concerns about our issues during our visit. I am impressed by the effort made and their offer of compensation for our troubles. I will give them another try.

Excellent staff, the cabin was very nice and clean! Great location !