Kimberly W.
10/24/2018
10/24/2018 Rachel Kimble of Gatlinburg Falls Resorts contacted me to try and resolve this issue but her way of resolving all of the issues was to offer my friends and I money to raise the rating to 3 stars. I told her we would accept the refund but we refused to change the rating because ratings are meant to be honest, she cut off all contact and did not refund us any money. This is not the company who you want to stay with when you visit the mountains! We stayed in Peak of Perfection on October 11-15, 2018. The cabin itself and the views were awesome. I was not however impressed in the least with the customer service. It took multiple phone calls in the booking process to get things in order. We were told we could check in @4 and we would receive our virtual check in code the day we checked in. I called the day of and was on hold for 45 minutes because I still did not have a code to check in. The lady on the phone said the cabin wasn’t clean just yet and that we would have to wait to get our code. I was thinking a few minutes. TWO HOURS later the other guests in my party were finally told they could go to the cabin just to find them STILL cleaning it. I received the check in code at 6:45 p.m. If you have your check in time at 4, you should do a MUCH better job at preparing and getting the cabins cleaned on time for the incoming guests. Not to mention that once we arrived at the cabin, we didn’t have enough towels to go around and the WiFi did not work. Throughout the weekend we also realized that the left half of the stovetop does not work (the front burner was not even attached) and that the top rack of the dishwasher does not work. It does not wash anything. I suggest if you are going to charge as much as you do for a cabin, you should at least ensure that everything works and is in good condition.
Response from Cabins of the Smoky MountainsDec 7, 2018
We hate to hear your experience was less than enjoyable. Please call us at 1-866-34-SMOKY so we can talk about your recent stay.