Cabins of the Smoky MountainsReviews of cabinsofthesmokymountains.com

We had many issues with our cabin. Our hot tub broke, was never fixed, and we were offered a whopping 10%rebate. We were asked to call to have people come pick up trash, we did and followed their instructions about when and where to put it, however we still had a bear who made him/herself at home around our cabin because she took our whole trashcan one morning. Gina attempted to make things right, but ultimately still wanted us to pay to stay another night and/or move cabins and stay another night. The maintenance men were great and helpful. I do however, think there is a huge communication issue between dispatch and them. We had to call 3 times one day just to have someone come look at the hot tub. We had kids with us and this put a huge damper on our whole trip. Celebrating birthdays, cancer survival anniversaries, and life after combating PTSD for years, our friends and I have determined we will not return. If we do, we will never rent Moose Manor ever again.

We enjoyed our stay in one of your cabins. The cabin was everything we were looking for and the staff was very friendly. We look forward to coming back and staying in another one of your cabins. I would highly recommend your resort to anyone I know of who is looking to vacation in Gatlinburg.

Initially, once we arrived to our Cabin “Rustic Splash” we noticed a few problems with the home. Directly off the front porch was a large amount of garbage. It looked as if someone dumped a bag full of trash and left it in the woods beside the front porch. Once entering the cabin, we noticed the master tub faucet was on. After many attempts to shut the faucet off we came to the conclusion that it was broken. Then, we entered the loft area to play a game of air hockey, which we discovered was destroyed and put back together with several nails and screws. This damage caused for the puck to not be able to enter the scoring goal on either side. Another problem we faced was with the pool. Upon arrival, the pool was noticeably dirty. Several bugs were at the bottom of the pool, as well as a hairband from the tenant before. The pool bathroom toilet was leaking from the bottom, causing us to place a towel on the ground in order for us to use the bathroom. We called maintenance on the first day with the issues. They sent a service man by the name of Emerson to the home to clean the pool, stop the faucet, and clean-up the trash located in the front yard. He arrived and explained to us that the garbage was from a bear and he dismissed the complaint. He cleaned the pool and attempted to fix the master tub without success. The next evening, we attempted to enjoy the pool but the freezing temperature was unbearable! The pool was not heated as the listing and the indoor pool sign stated. On day 3, we called the front desk at Cabins of The Smokies and Kennedy told us that another maintenance individual would be arriving in 2-4 hours. Once the fourth hour had passed, we called again only to be told it would be an additional 2 hours. Once the gentleman arrived, he went in to the maintenance closet and turned the heat on to the indoor pool. He stated to us that the heating element had just been replaced because the previous one wasn’t working, and it would take almost a day to fully warm the pool up to the desired temperature. On the fourth day, the pool felt warmer but still wasn’t up to an enjoyable temperature so we didn’t attempt to enter again. On the last day, several pictures of the cabins issues were taken including the pile of garbage still neglected in the front yard, as well as the ever-running bathtub faucet. This does not include the disgusting air return vent, located in the living room, which was covered in dust. This was not just a vacation, it was our honeymoon. My spouse and I were very frustrated with how the manager Gina, extension 269, offered to give us 10% back from our stay, with that total only coming to $160! Now, this company “values their customers” and “appreciates every call” with an ending of “have a blessed day” but cannot have a cabin ready for tenants upon arrival. We will not recommend this company to anyone we encounter or will we ever decide to use another cabin from the “Cabins of The Smokies” company. It is embarrassing for this company to offer us such a small reimbursement when this was our honeymoon. More money was used for the amenities that the cabin had to offer, but the best amenity, the indoor pool, was pointless due to the freezing temperatures. The service man came the first day we were there and overlooked the pool heater not being turned on! This is advertised online as a heated pool and should’ve been checked by staff. This review not only is being sent to this company, but also being posted on several social media review sites in order to raise awareness of faulty advertising and poor management. My spouse and I want to inform others before they waste their hard earned money with this company. Not only does this company have poor service, when confronted of their faults they only use excuses and offer diminutive refunds.

We stayed at Magic Moments 4th of July week. Supposed to sleep 6-8 but didn’t. Both pull out couch mattresses were worn and flattened badly. You could feel the springs and one was very curved in so no one could sleep on them. My husband wound up sleeping on the couch folded up the whole time so my mother could sleep in the bed. My husband has back problems so not a good vacation. Was going to cook a pizza and checked oven first and there was eggs and biscuits from previous people. So doesn’t make me feel good about cleaning personnel. There were ants in the bathtub. Got in the hot tub by the pool and had so much chlorine it discolored my expensive bathing suit. Called the office and they offered me 15% off my next stay what a joke. Oh and by the way the 15% was if I took my bad review down. I told them I thought they should give me a free weekend but they wouldn’t do it. We have stayed at a different cabin before and no issues but probably won’t stay again.

Excellent Stay: My husband and I stayed from June 23-30th 2019. We were here on our honeymoon, we had a great stay and a great cabin. We rented a one bedroom cabin, everything from the cabin, the customer service of the resort to the quick easy access to downtown and all the beautiful breathtaking views each day was amazing. We had a great time, and will stay again. The only issue we had trouble with was our AC in the cabin, if we were Underneath the powerful ceiling fan in the living room and or bedroom the air was fine in the cabin. Maintenance was sent to fix the AC and found that the ac unit needed freon, they took care of the problem and apologized for the inconvenience. Their customer service team called us everyday to see if we needed anything and to help us any way we could. They even assisted getting us discounted tickets to Dixie Stampede and also the Pirates Voyage shows. I would highly recommend Cabins of the Smoky Mountains. My husband and I had a great time and even stayed an extra night, we were supposed to check out on the 29th. You won't be disappointed. Upon checkout they gave us a $200 credit for our inconvenience of the AC problem during the week. My husband and I will be staying again.

It’s a scam company. I paid $1,429.98 in March to rent a cabin in July. They just called me Friday night informing me the cabin was sold. They will not refund my money and state they can only give me credit towards another cabin. I have had to hire a lawyer in Tennessee to sue them. STAY AWAY!

We booked with Cabins of the Smoky Mountains because of the ticket packages they were offering....Dollywood tickets...buy one get 2nd day free. When we arrived and tried to get the tickets they said the special was not available any longer and they were in the process of getting it off the website. I told them that they needed to honor what the site said and they refused..saying the Dollywood was not offering this any longer and so they could not either. They did not offer anything as a substitute or anything! This was a $300 MESS UP on their part! Also, the cabin that we stayed in was in need of serious maintenance..electric box uncovered, blinds broken and stove handle broken off. Bottom line you find a way to honor what you advertise! We WILL NOT be staying with them again!!

Stayed in The life of Riley cabin in pigeon Forge the water sinks like rotten eggs nasty smell the cabin was crazy laid out with small kitchen cabinets and sinks in each bedroom and bathroom sink in the living room to small to house up to 12 people and be comfortable also it states it’s secluded on 5 acres but it’s just up top of a hill with the road view and it could or could not be on 5 acres because it was so much brush grown up around it couldn’t tell not as advertised the carpets were nasty had trash cans in each room but only two had trash bags in them had trash cans in each bathroom but only three had bags in them there was dirt and dust in all corners there wasn’t even a broom or anything to clean up with we had ten in our party ant five were children get the picture we survived 3 days this cabin was not worth what we paid for it on the up side had a great air system but they should fork out some money buy a hot tub and hire a new cleaning crew because the one they have sucks and want be renting cabins from this place again