Byram HealthcareReviews of byramhealthcare.com

WORST experience ever. Unacceptable customer service. I called to cancel an order and emailed as soon as I realized I ordered the wrong pump, they sent it anyway. Took over a month and multiple follow ups to receive a label. Wrong exchange was sent and I opened the box to see if it was the right pump - now they won't accept the return and get me the portable pump like I asked. Customer Service is too busy educating me instead of helping - and not in a good way. THe pump I got is 130 on target and amazon and i paid 100 to go through insurance. To save 30 dollars I have spent hours on the phone with your terrible team and to NO avail. I will contact insurance to decline claim.

Complete failure in handling my diabetic medical equipment order. Despite calling every two days to ensure my order would be processed before year-end, they repeatedly dropped the ball and didn't complete it until January. The result? I'm now stuck paying over $1,000 out-of-pocket because the order missed my previous insurance coverage period. My numerous attempts to resolve this were ignored until it was too late. For a medical necessity like a diabetic monitor, this level of incompetence is unacceptable. Their negligence directly caused me significant financial hardship that could have been easily avoided with basic customer service. I strongly advise finding another provider who takes their responsibilities to patients seriously.

Order from any place other than Byram. They took 3 weeks to process my order, kept promising when things would be delivered and then didn't deliver. I ended up being days without any dexcom supplies because they kept failing to deliver. No one at the company seemed to care at all that I was without supplies. I am calling my insurance company to demand that I be allowed to order from another company.

This is absolutely the worst company I have ever had my life depend on. I have ordered diabetic supplies 2 separate time, only to have my order cancelled or delayed due to them saying they are waiting on a prescription. My doctor's office has showed me where the prescription has been sent 5 different times. It hurt me to even give them a one rating. STAY AWAY!!!!!

I wish I could give them zero stars, I placed an order in November. They made a mistake on my Medicare reimbursement so I canceled the order in November. They fought with me until February 15 to refund $300 on my credit card. Dozens of emails , an outsourced call centers in another country. No one responded to my emails. Their a healthcare company. People are in trouble they need help this company doesn’t have.A s—t.

DO NOT RECOMMEND!!! I’ve been a loyal customer since 2019, consistently receiving excellent service until September 2023. Since then, everything changed. The staff doesn't cross-check information, and their processes have become inefficient. They claim to have updated information but often say they can't process orders due to missing details. This has resulted in several canceled orders with no explanation. Incident started 1st week of January 2025 To make matters worse, they shipped an order to the wrong address, despite me updating my information. They then asked me to go to the incorrect address to retrieve the package. My doctor and case manager have reached out multiple times with the correct information, but they still insist more is needed. They also have my physician’s address wrong, despite updates. As for my child’s insurance, they've been informed multiple times about the primary and secondary insurance, but they confuse the two and even removed the primary insurance without explanation. The difference in service is night and day. I’m incredibly disappointed after years of smooth transactions. What was once a 5-star company has become a 1-star experience. I would not recommend them to anyone. UPDATE 2/10/25: My doctor and case manager spoke with Byram on 02/06/25 and were assured that all documentation was received. However, on 02/09/25, I received an email stating they needed more documentation, and the process started over. The system marked me as "Not a CHOC patient," which is incorrect. I’ve updated them multiple times, and I spent another 30+ minutes on the phone today. This has been going on for over a month. UPDATE 2/20/25: Finally received the G7 Receiver after over a month of back-and-forth with Kaiser Case Workers. I emailed Byram using the contact from their Google review but never received a response. Advice: If you must work with them, be as thorough as possible. Document everything and be specific, or ask them to be specific.

On January 29th 2025 I called to place a reorder of Dexcoms for my 4 year old daughter for February. When he pulled up my account he proceeded to talk about my past January shipment, when that order was placed, when it was shipped and delivered, I tried to explain to him that I am not calling to check the status of a past order, but I am calling to place a new order. My daughter had her last Dexcom on her arm and we were ready to place our new order for February. At first he was failing to understand that I was calling to place an order, not to check the status of the past January order that I had already received weeks ago and used. Once he understood what I was calling for, he said I had to “call back on January 6th to place the order”.. I told him I cannot do that and that I need the order placed today, I had been getting phone calls/voicemails stating that it was time for me to reorder supplies, after I told him that, he said okay and that he “placed the order for me” and it would be shipped on February 6th. I called today to check on the status of my order to come and find out that there was no existing order in place. The representative today told me he reported that I disconnected the call, which is not true, I made sure my order was placed, said bye and hung up. Horrible customer service, I’ve never experienced being lied to by a representative like this.

I have been a customer of Byram Healthcare for 4 years. In that time I have had to contact them for delay of supplies, unclear ordering process, and billing (I've had to address the same problem twice, so far). Their website has inaccurate information about autopayment. They will not discontinue sending unnecessary robocalls reminding me to reorder (multiple calls). I have to use Byram due to my health provider. Otherwise I would go else where.