BuyincensewaterfallReviews of buyincensewaterfall.com

If I could leave no stars I would. Took a payment of £47.99 without authorisation. Please do not get involved with them.

Scam!! Tried to charge me over $80 on a $19 ad. I immediately emailed and told them to cancel. Then I tried to call. The wait was so long it finally sent me to a voice mail. I get an e mail back same day saying they’ve already sent it and they’ll offer a $10 refund. They said if I returned it at my expense that they’d refund the rest. I disputed the charges with my bank and got my money back. Thanks for the free gift, a$$h0les.

Complete scam do not buy!! Overcharged without authorisation .

Overcharged and ignored when I tried to contact them.

Lik others i was suddenly charged over £71 pounds instead og the £14:99 i expected i contacted the company within 5 minutes of ordering and attempted to cancel the order which is within their terms and conditions as per their website . I had a reply offering me a further £10 discount which i replied that i was happy to pay the £14.99 as agreed but if this was not possible then the order was to be cancelled radio silence for one day from them .they then refunded the £10 which i rejected and sent the goods anyway stating i would need to use their return policy to gain refund now their terms say cancellation is only possible on the day of order before despatch which i adhered to it also turns out like others they set up a recurring charge on my paypal account again without my permission .this is at best poor business practice at worst scam behaviour avoid and dont get caught out like the rest of us

I was gifted this for my birthday by my best friend. The cones just smelt like toxic burnt wood (and unfortunately, now our home smells the same!) and not all all like they are supposed to. The '100 free cones' bag actually contained 52 and they all smell exactly the same. After all this, the smoke didn't waterfall, it just poured in every direction, stinking the house out. After reading these reviews her I have warned my friend to look out for a repeat charge. She'll be mortified that she's bought me such a disappointing present. Now I'm off to find some genuine incense waterfall cones from a reputable company in the UK!!

Worst company! I attempted to cancel same date July 18 2021 and they would not cancel. Called credit card company and had to wait 30 days to file for credit. I did wait the 30 days . Never received the shipment thank goodness. August 27th I received a package from Catch Creation. Thinking it was a birthday gift, I mistakenly opened. Now the problem still dealing with this horrible company. Their phone number is either busy or not taking messages. Tried messenger chat and that does not work.

Terrible - it leaves black tar at the bottom. It lasts for about 5 minutes - it’s definitely toxic. There are no ingredients on the back showing this is an all natural product. It’s faulty, but they won’t allow me to return it and they pay for the return. We have to pay to return a faulty item!!! They won’t refund me - offered me £10. Do not buy this product. Waste of money and a scam. I’m also keeping an eye on my bank now as I’ve seen lots of other people say they’ve been charged for a subscription?