BuyincensewaterfallReviews of buyincensewaterfall.com

SCAM! I ordered the waterfall which comes with 100 free cones. Submitted order through PayPal and next thing it shows ordering 200 extra cones totalling another $50. Wrote them same day canceling order, didn't respond, 3 days later tried again, said order shipped. Received package 0 cones were included. Contacted the by email and through PayPal. They said I'd get a refund when I return item. I DID NOT RECEIVE THE ITEM THEY WANT ME TO RETURN! I guess I'm out $50 cause it looks like even PayPal isn't able to help.

Same as everyone else. I cancelled this order within minutes of being conned. Rang my bank HSBC who said they would refund my money. So far this had not been the case. This is rubbish items and do not order. I tried to get my refund but so far this hasn’t happened.The company customer help is not good. They still say they will send the goods even when you request to cancel. Very disappointed as when I rang my bank the money had not left my account. Now it has How can this scam continue !!!!

I hadn't even intended to buy..I clicked to see how much postage was and next thing they're thanking me for my purchase. Following week I realise they had taken £47.99 f5om my account..charging me this fir apparently 200 cones..saying I entered a subscription! Absolutely disgusting..at no point did I enter a subscription. PayPal said they can't help as I voluntarily entered a subscription. Luckily after lots of angry emails to the company they refunded me in full..but not before offering me $10 off next purchase. Totally scam..beware.

If you're already a victim then keep spamming their emails, tell them you know that they have not shipped the item that quick and you want the refund, no matter what they say, keep saying you want your refund, and you'll hopefully get it back!

Everybody who paid via PayPal, check you account as you may have mistakenly set up an automatic ongoing payment to this company. The waterfall looks nice, but the actual cones all smell just like woody smoke and only last 5 minutes max and thats if they light at all.. DO NOT BUY IS MY REVIEW OPINION..z

This is a scam Do not buy from here I never received the goods and FedEx had no info on the tracking number. Biggest rip off ever. PLEASE DO NOT FALL FOR THIS

I have had same treatment. Ordered 14.99 plus 100 free cones. Then go to order and it said thanks for order 115 pounds !!!!! I emailed straight away cancel this order now. I contacted my bank to stop payment was told i have to go through with order and then claim i was gutted. 20 emails and a fraud complaint through bank money was back in my bank.The purchase then arrived?? I emailed saying you need to collect it.i was sent email straight away saying i did not cancel early enough what 5 minutes after you tried ripping me off.I was told to keep it or give to family or friends.I tried this and let me tell you all dont bother no nice smells and fills your house with smoke!!@ stay away xx

This company has left the most bitter taste ever, and the more reviews I read from other unfortunate,ripped off people, the worst the taste gets. My order should of cost £21.99, that was with £4.99 delivery and 100 cones,upon completing my order I noticed I was charged £61!!!! I received 400 cones and obviously charged a great deal more for delivery. I contacted them immediately, I sent at least 1 email every day for 8 days, getting angrier and angrier each day as I was not getting any response. Eventually they wrote back trying to fob me off with an extra £10 deal, everything I said fell on deaf ears, numerous backwards and forwards emails, I have ran out of energy with them and resigned myself to a massive learning curve. This company should be prosecuted and closed down, disgusting they can still operate.