BuyincensewaterfallReviews of buyincensewaterfall.com

I was very pleased with the customer service I received, I made a mistake on my order and Louise corrected my order. She was pleasant also! ☺

The customer service representative was very helpful, in solving my issue with the waterfall cones. They got on it and I will be getting replacements soon. Great job.

The customer service has been professional and helpful both times that I have called.

I have not received the product yet. I was going to cancel the order when I saw the final price for the extra cones. It was offrred at $3.95 per set. Based on the graphic displaying the cones it looked like the 200 cones was a set based on that there was no multiple choices to select the number of sets. The full invoice did not show the true cost until the payment info was made. The price turned out to be $39.95. Plus before I even saw the final invoice the system tried to upsell me defaulting to the most expensive FedEx shipping followed by othe relatively expensive shipping choices. Nowhere does it say how long it takes for the free shipping. It turns out that by deselelecting the shipping choices it defaults to the free shipping with no indication of a delivery time. Had your system properly showed the invoice before payment selection I could have adjusted the extra cone amount and would not have considered canceling the whole order. There also should be an indicator on the free shipping. One then can make an informed decision. Also there is the failure of your system to process my PayPal selection. I used the same Amex card to buy your products that is on my PayPal account. Because your customer service responded promptly and made an offer to assuage my issues I relented and allowed the purchase to go through. I trust that I didn't make an error. I just hope you fix the issues with your deceptive ordering system. I also hope the product works as shown.

I didn't receive my full order, but when I reached out, they happily assisted and fast! Very good customer service! I will shop here again!

At first I was very sceptical about purchasing the incense waterfall I was unsure about the 'claims' to reduce different symptoms of anxiety and stress which I do struggle with daily. I can only be honest and say my first impression when I received my order of 2 backflow waterfall incense burners was that as I half thought when ordering that this would not be as good as it looked but was pleasantly surprised by the look and couldn't wait to try. First I tried the more colourful ones and the eye-catching waterfall had me absorbed in seconds...an so I carried on and lit one colour after another. Pink, purple,green but when I got to the paler colours, orange, yellow and beige, for some reason they just wouldn't stay lit! I was actually about to put it down to 'should have known better' and put it in the bin but then I thought, No, as the other was intended for an 86 ye old and the first couple were great I tried more cones but same thing when trying the paler colours so I decided to send an email to complain to explain my issue. I wondered if there was something wrong with some of the coneand I was really surprised at how quickly I received a reply. A really nice appolgetic reply and was assured these were Infact defective cones and I was absolutely to to complain. Infact Incense thanked me for my feedback. I just wanted to thank Incense firstly for the fantastic product I've found the backflow waterfall to be but also for the outstanding and efficient customer service I've experienced, its been second to none from easy ordering quick smooth transaction on to constant despatch/delivery updates and even aftercare. It's been an excellent service altogether. I cant recommend this company and its great products highly enough. I will continue to order cones and I'm also going to treat my daughter to the waterfall version. It's mesmerising to watchthe dips fill up with what looks like pools of liquid creating a fabulous waterfall effect all while purifying the air with beautiful aromas each colour a different scent with healing effects fountain backflow effect. My home smells lovely when a cone has been lit and it is so relaxing, even soothing to wath. Trust me when I say, honestly....you will not be disappointed if you purchase from Incense. I also should add Incense were also super quick in replacing the cones free of charge plus free delivery of replacements too. Well done Incense in putting your customers and they're happiness first. Definitely been recommending to everybody, I'm absolutely thrilled thankyou

My experience with this company was spotty, I ordered the Inscents Waterfall, I had to cancel my order. I immediately called the customer service line and I was told the item was already shipped even though it had only been five minutes. I refused the package when it arrived. I ordered on July 30th and just receive my refund on October 7th.

So an order was placed accidentally to this company and it was meant to be 14.95 but checking my account it was £17 something. As i hadnt meant to place the order to begin with, i went into full panic mode, then reading the reviews below i freaked out even more expecting £60+ to start coming out. I contacted the merchant right away expressing my upset and asked for a full refund. I had contacted Paypal and even put my card on freeze…(it was 12am so was half tired and half panicked😂) Anyways i awoke this morning to see Paypal wouldn't do anything but the merchant had already issued my full refund. I must of gotten lucky as the other reviews all sound a complete nightmare but i really cant fault their turnaround times for me. I still would not recommend ordering from them due to the large negative reviews and will order from somewhere else now due to this but my experience wasn't terrible at all.