BuyincensewaterfallThe Inscents Waterfall is a beautifully crafted ceramic incense burner that are designed to mimic the movement of flowing water. It is best paired with our wide variety of custom-made incense cones. Each scent is unique and promotes relaxation, relieves stress and anxiety.
Buyincensewaterfall (buyincensewaterfall.com) has 423 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Kimberly Evans W.
Great job CJ in the resolution of my problem. You are an asset to your company.
Response from BuyincensewaterfallNov 9, 2021
Thank you for taking your time to leave us a 5star review, Kimberly. We'll let Cj know about your feedback. Keep safe!
mrs b C.
This company are brilliant to deal with , emails are answered very quickly , any problems are soon sorted , nothing is too much trouble for them . I would certainly recommend them to everyone around the world 10/10. Mrs D McCabe
Response from BuyincensewaterfallNov 9, 2021
We’re glad to hear you had a great experience with us, Mrs. B Collins! Thank you in advance for your recommendation! We truly appreciate it!
Becky J.
I ordered 3 burners each came with cones ,I ordered 2 extra packages of cones . I didn't receive the extra 2 pkgs. I got in touch w customer service and they were very helpful and prompt. I received my missing cones not long after I informed them. Thank you very much for prompt, helpful service. 😀
Response from BuyincensewaterfallNov 9, 2021
Thank you for the fantastic review, Bekcy! We loved being of service to you and hope we can assist you again soon.
Rochelle B.
The company are quick to reply trust your word as a client and very supportive to rectify issues even when not thier fault. So grateful.
Response from BuyincensewaterfallNov 9, 2021
Thank you so much for the 5-star review, Rochelle! We’re glad we made your experience with us a great one and will be happy to help you again in the future.
customer
I was unsure about my order and when I reached out they answered right back a helped me get my order straight.
Response from BuyincensewaterfallNov 9, 2021
We're glad to know your concern has been resolved. Thank you for your trust.
Viv T.
You were quick to reply to my message that I had a faulty waterfall. You are sending me anew one
Response from BuyincensewaterfallNov 9, 2021
Dear Viv, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!
Andrea Z.
As long as there's no air blowing or wind blowing in the room then the smoke will kind of work going down, but I know now why they give you so many incense or cones is because they literally last one minute and you will go through them in a day I have 300 I put one on to try it and it literally lasted one minute now I have to light another one I don't want to keep lighting cones every minute
Response from BuyincensewaterfallNov 9, 2021
Hi Andrea, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Cherise J.
The customer service I’ve experienced from Jim has been outstanding. Thank you for responding to my emails so quickly. The response time to my emails was within 24 hrs or less and I was totally impressed. I really appreciate your willingness and efforts to make sure I’m a happy customer. To be honest, I’ve never experienced this level of great customer. Again I thank you for providing great customer service. Awesome job! Sincerely, Cherise Jones
Response from BuyincensewaterfallNov 3, 2021
We are grateful that you took the time out to leave us a review, Cherise. Your feedback helps us to improve service for everyone. Jim will be happy to know that you mentioned him on your review. We truly appreciate it.
