Business SkyReviews of business.sky.com

I have moved business location and requested a number port as we have used the same number for over 40 years. I am 9 weeks and waiting with no port. New shop sign is usless. I have called over 12 times with no progress and no fix date either. All I get is please be patient. I think 9 weeks has been more then patient.

What a joke this company is - broadband keeps going off at random times - calls now routed to India The phone lines also not working as they should There customer services- go thru same protocol ie do a video to make sure everything is correctly plugged in - if this keeps happening, surely they need to address the issue - but they don’t

Took out a contract with Sky Business about 18 months ago. A few initial problems to get up and running. Since then, broadband and phone line service has been, at best, ok. Although there have been some occasions where there has been no broadband, meaning we cannot take card payments. The monthly invoice that you can download via your account with them is very poor and a nightmare if you need to print it out. However, we have not even been able to download copies of the last 2 monthly bills (August & September). Every time you try to download it, up comes a message "Whoops, there's been an error. Sorry but we are having technical difficulties. Unfortunately, we have not been able to process your request". Called them last week to explain that I had been attempting this for a number of days, getting the same response each time and asking when they were going to resolve the issue. Was told allow 1 week. That has now passed, but nothing has changed. PATHETIC! I don't actually believe they are doing anything about it. They take their money via direct debit and that's all they are interested in. Can't wait for the contract to end! UPDATE - Since my original post, I have spoken with both their Customer Service (in India) who promised faithfully to call me back with an update within 72 hours - this never happened, of course - and their Complaints Dept (who, on the first occasion, just transferred back to their Customer Services) who confirmed that they were having "technical issues" but could not give me any assurances as to when these would be resolved. It is now 6 weeks since I first found that I could not download a copy of their invoice and nothing has changed! Either they are not trying to resolve the issue, or they are just totally incompetent!

Uncontactable, don't provide invoices.

This is truly unreliable broadband for a business. I've had numerous client calls where I've dropped out mid-conversation or even had to just cancel the whole meeting because the internet was so unsteady. At least once a week I'll be pulling speeds of 1mpbs. There's absolutely no support available either, trying to even get a service diagnostic is impossible. Not worth the money I'm paying, definitely going to be switching providers

Took out sky business tv for are pub for football channels the salesman said we could have racing as well for 3 months free which we did as long as we cancel it before 3 months we won’t get charged So I rang them a good month before to cancel as didn’t want to get charged as do not use this was extra £100 a month plus vat Spoke to sky on phone to cancel the lady from sky said all cancelled But it wasn’t took the money out of bank for it so I ring them again to see what is going on and they said I haven’t cancelled by email and need 30 days notice as well Then had an email saying there colleague had it wrong and was 90 days notice to cancel The salesman did not advise this when he was pushing it on to me otherwise I would of cancelled straight away or not even bothered with it It’s probably in contract but feel that I have been conned

Good sellers to get you the contract and afterwards horrible attitude over the phone that I was scared to talk. They are like " don't say anything or I will put the phone down" attitude with hyped up voice. My internet doesn't give nowhere near what I was promised. I wouldn't use them again for broadband.

Avoid Sky business at all costs.. I have moved away. Discraceful way to treat customers, no service, no customer service, they say they will send engineers to fix issues and they never turn up, in fact they have no record on 3 occasions of the engineer visit. Their portal has been down for 2 weeks. I have had no business phone line for 2 weeks yet they dont care. Please use someone else other than sky business. A disgrace. Please don't get me started on the Indian customer call center who you cant understand and don't do what you ask them to do or say they will do. No way to run a business and i will NEVER use them again.