Business SkyReviews of business.sky.com

The worst company I have ever had the misfortune to deal with. Complete lack of care for our business. We will be cancelling.

I’ve genuinely never experienced a company so difficult to deal with. Sky Business has wasted an unbelievable amount of my time with constant delays, poor communication and zero accountability. Every time I contacted them, I was promised an update that never arrived. Weeks turned into months, and the simplest issues became battles. Trying to raise a complaint was another marathon. It shouldn’t be this hard to get basic service from a company that charges premium prices. The lack of professionalism and care is honestly staggering. I wish I had seen these reviews before signing up, because I would never have gone anywhere near them. I’m posting this so other businesses know what they’re getting into before committing to anything. Sky Business needs a serious overhaul in how it treats customers. I would strongly advise people to look elsewhere.

Sky informed me they were sorry I was leaving, I contacted them and asked what was going on. Someone was trying to slam my account via OTS . I have tried everything I can to resolve the situation, but Sky Business have been absolutely useless, tell me that it is my problem and I have to find out who has instigated the takeover. They constantly tell me OTS doesn't work on business lines and I must be using a residential line. I spoke to the person dealing with my complaint as I hadn't heard anything to be told an investigation had been completed last Friday, but had left me hanging over the weekend. I have a contract for services till September 2026 which up to this point I had no reason to change. As a resolution to loosing my account, they have generously offered to waive the early termination fees. Looks like we finally have a resolution and a goodwill payment.

Do not get sky broadband worst provider ever lost my original number said they can't do anything about it if I want it back will have to leave sky still in talks with another provider to get my old number back and the broadband in my business keeps going off do not sign up with them

DO NOT USE THEM FOR INTERNET! We signed up for Sky Business Internet and had it installed within a week. We couldn't login, so we called them and they said there was an issue with all users being able to login to business, so we can't make changes, add devices or get invoices. I phoned back last month, same story. I phoned back this month, three months since they started taking money (full price!) and after a 20 minute hold, they said there is still an issue; that no one can login. How can a business that needs internet, (like any business), possibly use Sky Business Internet when they can't give you internet? There is no date as to when this will be fixed.

We run a busy restaurant that relies heavily on online orders and phone bookings, so a stable connection is absolutely essential. Our broadband and phone lines have been down for over a month, and the issue is still not resolved. Openreach came once and managed to fix it for three days, but everything stopped working again. I was told a Sky engineer would visit last Tuesday, but it’s now been a week and nobody has shown up or even contacted us. After spending 35 minutes on the phone today making yet another complaint, the line went dead — and no one called back. This ongoing situation has caused serious disruption to our business and customer service. For a business account, this level of service and communication from Sky Business is completely unacceptable.

Would give 0 stars. We have sky broadband business and we logged a fault where our broadband kept dropping out, a reset would fix it but it was disrupting serviced, they found a fault on the line and sent an engineer out to fix the issue, the engineer diagnosed it was our router at fault, and he ordered a new one, after doing his tests we could not get the router back online, we had no till system, we could not take food orders and we had to cease running the competition we were running on the system ( we have a pool/snooker hall) there was over 100 people in our club at this time. I called up the help centre and gave them all the details needed but the gentleman would not speak to me as it is my husband that is the account holder, my husband was on the premises however he was busy, I had to interrupt him for him to give the exact same details ( what would happen if we were uncontactable, I expect my staff to be able to deal with an issue after all it is a business not personal account). I explained it was unacceptable that we had a non existent connection after the engineer had left and needed it fixed asap, the man on the phone kept saying unfortunately the issue is with the router there is nothing we can do, he did not understand that the engineer made the problem 💯 worse! They did not care we could not effectively run out business, I agree I was irate but it was frustration, I did not curse or be abusive and the gentleman ended my call. So no progress and we are left hotspotting our systems off our phones until goodness knows when! I think we will be moving away from sky asap.

Sky phoned me to explain that they no longer service my area and I would have to cancel. They told me that my account would be credited to cover the broadband charges while I switched. Instead I was double charged and had to actually cancel the direct debit via my bank because they were still trying to charge me 2 months after cancelling and returning my router. My experience has been that there has been very little documented or communicated about my account issue, and when I try to phone to ask I am just put through to outsourced call centres, who are clearly following a limited script and are incapable of understanding or helping me get to the bottom of my issue.