Business SkyReviews of business.sky.com

Finally left Sky business when my contract was nearly up and paid an early They never provided the service they promised but couldn’t be bothered to argue the toss. Cancelled and paid all outstanding fees due and returned 2 ! Sky hubs in the packaging provided. Now they are chasing me for outstanding cost of hub they say not returned! Have called twice and on both occasions told that they cannot even find by account number but to ignore the invoice . But we all know how this will go . They will finally pass debt to collection agency who will waste mine and their time with aggressive letters . I will tell them to put up or shut up. They will take me to court , I will show proof of the returns and win . This is why people should think twice about doing business with companies who view customer service as an inconvenient annoyance and merely pay lip service to it .

Not even worth one star (sadly you can't give zero stars). If you want a lagging, broken broadband with a "4g guarantee" which is basically a lie, go ahead with this bunch. If you have a problem (which you will, trust me) you end up talking to people in a call centre in India who are all very nice and polite but they often cannot understand what you're saying. Their only advice? To watch videos which don't resolve problem. Then to top it all, when you leave they demand you send the router back and that they will decide whether or not to charge you if they find that the router is broken (no matter how old it is or that the lines weren't working anyway). This is corporate greed at its worst. UPDATE: In the end I went to Toob who are fantastic. I demanded a refund from Sky Business and got it. I recommend you do that too. Much of their copper lines are old and no longer work (and they know it) and they are in the process of upgrading entire network which is in the news, so no secret, yet criminally still taking money out of people and offering a broken service.

Sky Business Broadband router was returned with proof of collection from royal mail it was collected on on the date stated and in the returns package provided. Now Sky Business has lost it and trying to charge me for it. No UK support, its all Indian call centres and they are now trying their best not to provide a complaints reference number so you can get a deadlock letter and escalate it to the regulator. Its still ongoing....

As a retailer, both instore and online, we rely heavily on our Sky Business Broadband connection to function as a business. You would think that a company supplying business customers, Sky would understand how important their service quality is. But alas, the truth is they simply don't care. We contacted Sky via email in November to inform them that we would be moving business premises in January and needed to relocate our Broadband connection. We kept getting hung up on when we called so we sent them an email explaining everything and asking for their help. They responded by asking us to call them. Which we did... and guess what? Back to square one. After trying this approach a few times and getting nowhere, we sent an email explaining everything again and asking them to call us. Guess what? We had an email saying they had tried to call us and could not get through. Well they are our telephone provided too so any problems with the line would be their fault! We tried this approach a few more times, which resulted in similar emails. Only this time, they had tried to call us out of working hours. Hardly surprising that there was no one there to answer. We sent numerous emails asking for help, explaining in detail what we need from them and every attempt was blocked by what can only be described as a shambles of a company. Customer Service is clearly an alien concept to the people at Sky. So now we find ourselves in January and are in the process of moving premises. We are due to open our new store on Friday this week and Sky still have not made any attempt to help. We can not open without a reliable broadband connection and we will begin incurring irrecoverable costs. It is clearly time to cancel our direct debit payment to Sky and consider the contract null and void - because they have breached their side of the contract. There are many other providers out there and surely none can be as bad as Sky have been. We have had nothing but trouble since day one and after twelve months, we still can't even access our account online because of a mistake Sky made during set-up. If you are a business considering Sky as a provider - our advice is don't. Carrier pigeons are faster and more reliable than Sky - and their communication skills are far superior too!

Accepting Sky Business Mobile’s SIMs was my biggest business mistake of 2025. SIMs were delayed, there is no eSIM option, and activation repeatedly failed. Calls routinely went through 3–4 departments because agents could not find the account. Even the so-called dedicated Business Mobile helpline (03337 597 590) regularly routes callers to Sky Home TV or broadband teams. Email support can take up to 10 working days for basic replies, and in my case a Business Mobile issue was wrongly redirected to Sky Home. Despite repeatedly asking to raise a formal complaint, agents simply apologised and transferred me elsewhere — no one took ownership. For a business service, this level of disorganisation is unacceptable. The time lost dealing with support far outweighs any headline savings. I would strongly advise other businesses to choose a more reliable provider.

If I could give no star I would . We are a small hair salon and Christmas is our busiest time of year . Our WiFi went down a week ago leaving us eight no booking system or card machine and telephone . After a week of hopeless calls same with every one , video the wires , what lights are on wait up to 2 hours . Promises to call me back to check all is working- not once have I been called back . Still 6 days to Christmas and we have no phone system though. Do not use SKY business if you want to keep sane !!!

Absolutely useless in so many ways. Could not provide full broadband in the work place. Therefore when the contract was up we left to go with EE then sky wouldn't have the number transferred across and so we were back and forth trying to get it sorted was also told not to cancel the contract because we will lose the number. We had EE providing broadband and phone line from the very last day of our contract with sky. Yet there asking us for 2 months payment!!! For what ??? We have been paying EE and was told by sky not to cancel yet we're charging us each day not to cancel stay away from them. Will never go back to them every again for home or workplace and will be sure telling alot of people also! Although it seems everyone has a negative experience I also have raised a complaint and low and behold the useless guy on the phone hasn't even done that !! Christmas time so unable to spend house on the phone at the moment because it's too busy! Absolute joke the lot of them

I was advised by Sky that business broadband would provide a better and more reliable service than their home broadband. They provided a dongle which they said would take over and provide continuous connection when the router went down. This was not the case - the business broadband performed worse than the home broadband in terms of speed and connection - the dongle did not kick in and take over to provide continuous connection. Complete waste of money. When I called, several times, to voice my concern they were not at all interested. I paid for this for a year (contract) and did not use it as the performance was dreadful - I used my home broadband which performed better. I have now cancelled this.