BusBankReviews of busbank.com

Wonderful experience! I will use them again and again.

We needed shuttle service on standby for a daylong, 7 1/2 mile walk with up to 20 people. We knew not everyone was up to walking the entire route. We also needed food, coffee, and ice ferried to us at various stopping points. Steve was helpful and reassuring from our first conversation. He asked all the right questions that helped me figure out exactly what I needed -- size of vehicle as well as timing. Our driver, John, was a prince -- calm, accommodating and flexible as our needs evolved throughout the day. Highly recommend!

Kayla D. has been an absolute pleasure to work with while coordinating bus transportation for our conference. Her communication is outstanding — quick responses, clear answers, and she made sure every detail was accounted for so we could plan with confidence. She is patient with our questions and proactive about making sure logistics (driver schedules, pickup/drop-off times, etc.) were nailed down well ahead of time. Highly recommend her and her team for anyone needing reliable, well-organized transportation service.

Henry was absolutely professional, amazing & really kind! He was a phenomenally safe driver and our group had a great trip.

Tom Rickheim has been incredibly patient and flexible with our group. We are a large organization with a variety of complex travel needs, and Tom went above and beyond to make sure he caught every curveball we threw his way!

Blaine was very helpful with our trip. We required special liability insurance as we booked with an organization. He and his team were very accommodating to our requests.

Buyer beware!! We booked a Sprinter for 8 people to be transported from our hotel to 1 mile away for a private yacht cruise - architectural tour down the Chicago river. The charge was $495 - excessive but thought it was be ideal to keep our team together in a single vehicle. The driver never showed. Corporate Shuttle / BusBank provides an Active Trip Support Line (which i thought was a great idea in case issues arise) and we called but nobody answered. The driver's mobile went to voice mail and same with BusBanks' Active Trip Support Line. Our folks stood outside at the pick up point for 30 minutes in 90 degree heat and it was a complete no show. We ended up taking 2 black SUV Ubers and were a half hour late to the yacht. Should have done the Ubers to begin with. The company refunded our $495 like it was some honorable thing to do. Zero inquiry into how we worked it out ourselves, zero offer for any compensation. I booked a 2nd event for that evening (again, already prepaid as they require full payment in advance.) The bus for 20 left our hotel at 6pm for Wrigley Field was just fine. Before we departed, i requested to cancel the return that was scheduled for 9:30 back to the hotel - as some folks wanted to leave earlier and others wanted to stay later. They canceled the return but refused to refund even part of the fee. They said same day cancellations they don't reimburse - it's policy. I reminded them earlier in the day of the major debacle no-show and they said it doesn't matter they won't make an exception. Buyer beware.

Philip at BusBank has been working with our organization for years. He is timely, knowledgeable, and reliable. Busbank offers quality services and connects us with trusted vendors. We will continue using Busbank for our transportation needs in the future.