BurrowReviews of burrow.com

Response from BurrowSep 24, 2026

Hi Axel, We’re sorry the item was shown as ready to ship when it wasn’t available. We understand how frustrating it is to place an order without getting a clear shipping date, then have to wait for a response to your cancellation request. We confirmed that the cancellation and refund have been processed. We apologize for the confusion and any delay in getting back to you. If you have any other questions, please feel free to reach out to our CX team directly and we'll be happy to help.

Response from BurrowSep 24, 2026

Hi Eric, We’re sorry your furniture still hasn’t arrived after six months. Being told multiple times that it would ship soon, only to keep waiting, is deeply frustrating. We understand why you’ve lost confidence in the updates you received. Please contact our support team with your order number so we can review the status and help you with a resolution, including a cancellation and refund if that’s what you prefer.

Response from BurrowSep 24, 2026

Hi Sam, We’re sorry for the experience you had as our goal is to make this as stress free an experience as possible! You waited through multiple delays, had to reach out for an update, and then received a refund amount that you say was incorrect. We understand why this has damaged your trust in us. Please contact our support team with your order number so we can review the refund and resolve any discrepancy. We’d appreciate the opportunity to make this right.

Response from BurrowSep 16, 2026

Hi Craig, We’re sorry for the frustration you’ve experienced with your order and in reaching our Customer Experience team. We understand how seeing our advertising while waiting for both an order update and a response from our team would make the situation even more frustrating. We’d like the opportunity to look into your order and make sure you receive the assistance you need. Please reach out to our Customer Experience team with your order information and reference this review so we can review the current status and see what we can do to help. We apologize for the experience and appreciate you bringing this to our attention.

Response from BurrowSep 16, 2026

Hi Jeff, Thank you for the kind words about our designs and your experience with our local store team. We’re sorry, however, that the fulfillment and communication experience that followed did not live up to that same standard. We understand how frustrating it is to plan around an expected delivery timeframe, receive little communication as that date approaches, and then learn that your order has been delayed even further. While unexpected inventory and fulfillment delays can occur, we recognize that proactive and transparent communication is incredibly important when timelines change. We’d be happy to take a closer look at your order and see what we can do to help. Please reach out to our Customer Experience team with your order details so we can review the latest status and any available options. We appreciate you sharing this feedback and are sorry for the frustration this experience has caused.