BurrowReviews of burrow.com

A human answered my email requesting 2 more chair legs, so that was nice.

Still havnt received my couch- takes a a while to be made, ok fine. But No updates along the way? No responses to emails from team In two months? Not acceptable

We LOVE our Mercer Sectional. I highly recommend Burrow

A section of my four section couch has been sitting at UPS for a month now. I’ve also had to cancel two items. It’s a shame because I absolutely love the furniture

Everything went as I thought and they keep you up to date on the process. The piece of furniture is beautiful and arrived packed well.

The company has no idea when the furniture will be delivered.

You sold me a sofa that. you didn't have in stock. It's not simple inventory mismanagement; it's incompetence. And highly insulting. You took my money and didn't have the product to sell me. And now ... "we don't know when we'll have it for you"???? More than unacceptable. Disgraceful.

I purchased this couch in July with an expected and confirmed delivery date for early October. When I followed up with burrow in early October they said they were delayed and expected the couch to ship in December. Delays happen, but the company does not disclose any delays or issues with shipping. Instead they wait until the customer reaches out after the expected delivery date and makes no attempt to provide alternatives or even apologize for an additional 2 month delay. Based on this experience, I will be cancelling my order and avoiding burrow for all future furniture purchases.