BurrowReviews of burrow.com

The orders are delayed for an inordinate amount of time and customer service has no idea what's happening. When you ask for updates on the status they send your incredibly long emails with little confidence on when it will be delivered. They literally cannot confirm a timeline since they're not the manufacturer. I would not recommend anyone buy a sectional from here. Edit: Response to the burrow team, my issue is unresolved, you already have my email and I've sent multiple follow ups.

If I could give 0 stars i would. I placed an order for two Nomad sofas on May 23 and paid approximately thousands and thousands and thousands in full. Burrow promised they would ship by August 7. It is now a month later, and I still have no furniture, no tracking information, and no firm delivery date. I have repeatedly contacted customer service and requested a phone call. Despite numerous emails, no one has ever called me. There is no customer service online so no where for me to call either. What has been especially frustrating is watching the promised timeline continually move: first August 7, then the end of August, and now mid-September. I understand that manufacturing and supply-chain issues happen. What I don't understand is having a customer pay thousands of dollars upfront and then providing little meaningful communication or accountability when the company can't fulfill its promise. Burrow initially offered $150 in store credit (laughable), then $100 cash, neither of which addresses the actual issue. I don't want store credit—I want the furniture I paid for and a reliable delivery commitment. I am still hoping Burrow fulfills my order, but after this experience, I have completely lost confidence in the company. If you are considering ordering from Burrow, DON'T!

The most expensive and most UNCOMFORTABLE couch I have ever owned in my life. If you want a modern looking couch and don’t plan to sit on it for longer than 5 seconds then this couch is for you. Any guest who sits on the Nomad couch tells me how uncomfortable it is and instead sits at the kitchen table to watch TV or socialize. Seriously. Buy another couch.

We ordered a couch on December 23, 2025. At the time, it was promised to be delivered sometime in January. Since it was holidays, I understood and thought that was totally reasonable. It is now August 20th and the thing still hasn't shipped. Enough said. No proactive communication from them, it's always been me constantly reaching out demanding updates and begging for any concessions (which they insanely don't offer). 8 months to deliver a couch that's supposed to be in stock, I should be getting at least 50% off at this point.

Ignored my emails. 10+ month delay on couch delivery. I am devastated that I gave them money.

The Shift Sleeper Sofa was purchased on July 6, 2026, after being represented as “In Stock – Ready to Ship.” No backorder was disclosed at purchase or in the order confirmation. The shipment arrived on July 28 but was incomplete and contained damaged components. Essential parts—including the seat deck, multiple covers, and all hardware—were missing, and two back-panel hinges/brackets were broken. As of August 19, 2026, the order remains incomplete, the defective components have not been satisfactorily resolved, and Burrow has not provided a reasonable date for delivery of the missing items. Customer service is poor, it is an LLM chatbot. Burrow apologized but still has not refunded my $1,783.95. And still has not arranged to pick up the product that was shipped. To date a 45 day ordeal!

What an awful experience! I ordered a sofa in May. It's now August and there is still not a confirmed shipping date. The customer service is horrible! You only get answers if you contact them and then they will lie to you and tell you it's shipping in 2 weeks. When it doesn't ship in two weeks, you contact them again. And again, they tell you, two more weeks. It's so incredibly frustrating. I wish I had done more research before purchasing because there are reviews all over several platforms that tell of similar issues. What a nightmare!!! Stay away!!! Update: they said they reached out for more info....no such communication was made. This apology is just more of the same. Lies. Lies. Lies.

⭐ 1 STAR — I WOULD NOT ORDER FROM BURROW AGAIN This has genuinely been one of the most frustrating furniture-buying experiences I’ve ever had. We ordered an outdoor sectional from Burrow that had a 1-3 week shipping time from order, specifically so we could enjoy it during the summer. Instead, we spent a huge portion of the summer without a couch at all while our order was repeatedly delayed. The delays themselves were frustrating, but the communication was worse. There was no proactive communication, no reliable delivery timeline, and seemingly no ability for anyone to tell us when we would actually receive the furniture we had paid over $3K for. Had Burrow simply been transparent and told us early on that they could not fulfill the order within the expected timeframe, we would have canceled and purchased something elsewhere. Instead, we continued waiting based on constantly moving expectations and lost weeks of the exact season we purchased OUTDOOR furniture to enjoy. We finally gave up and canceled the order. What bothers me most isn't that a product was delayed. Things happen. It's the combination of significant delays, zero communication unless you reach out to them, lack of transparency, and seemingly zero urgency around an order worth thousands of dollars. I would never order from Burrow again, and based on our experience. If you're considering ordering outdoor furniture for a specific season, I would strongly suggest looking elsewhere unless you're comfortable with the possibility of spending that season waiting for furniture that may or may not arrive. A beautiful website and a great-looking product mean very little if the company can't actually deliver it.