BurrowReviews of burrow.com

Response from BurrowJan 12, 2026

Hi Catherine, Thank you for sharing this feedback. We’re really glad to hear you’re happy with the sofa itself, but we completely understand how stressful it must have been to receive so many separate shipments without clear upfront communication. That uncertainty is frustrating, and we're sorry to hear that was your experience. We’re grateful that you were able to connect with the Chicago store and get clarity, and we’ll absolutely take this as a reminder that we need to be more transparent about multi-box and staggered deliveries from the start. If you ever need anything else or want to talk through your experience further, our team is always here to help!

Response from BurrowJan 12, 2026

Hi Tas, Thanks for taking the time to share your experience. We’re truly sorry for the confusion around your cancellation request, and we can agree that the back-and-forth would be understandably frustrating. We also appreciate you being candid about the sofa itself. Comfort and ease of assembly are important, and feedback about firmness and cushion height is helpful for our team as we continue to evaluate the Span design. While we’re glad the overall look resonated with you, we understand that design alone doesn’t make up for how it feels day to day. If you’re open to it, we’d really like to help make this right, and have sent you a request for additional information so we can look into this. Once we hear back from you, please be on the lookout for additional email follow-up from a member of our Customer Experience team!

Response from BurrowJan 11, 2026

Hi Jill, Thanks so much for sharing your experience! We're glad to hear that Azmir was able to step in and assist with a tricky shipping situation, and we'll be sure to pass along your kind words. Thanks for choosing Burrow!

Response from BurrowJan 11, 2026

Hi Monica, Thanks for such a thoughtful review! We’re really glad to hear that the ordering and delivery process was smooth, assembly was quick, and (most importantly) that your loveseat is living up to expectations in both comfort and durability. We truly appreciate you taking the time to share your experience, and hope you continue enjoying your space!

Response from BurrowJan 9, 2026

Hi Michael, Thanks for sharing your experience. We’re glad to hear the sofa and chair are comfortable and look good in your space, but we hear your disappointment with the assembly as well. Your feedback has been shared with our team, as it’s important for us to understand where the experience fell short and where improvements are needed. Thanks for choosing Burrow!

Response from BurrowJan 9, 2026

Hi David, Thank you for sharing such thoughtful feedback. We’re thrilled to hear that you’ve had such positive experiences with us, and it means a lot to know that you’re happy with how everything turned out. We look forward to welcoming you back again in the future!

Response from BurrowJan 6, 2026

Hi Shep, Thanks for sharing your experience! We're so glad to hear that the media console lived up to expectations, and that the delivery and assembly went well. We appreciate your support!

Response from BurrowJan 6, 2026

Hi Maria, We love hearing that your Nomad pieces are working so well together and that they fit your space so beautifully. Thanks so much for your support, and for sharing your experience!