BurrowReviews of burrow.com

Response from BurrowFeb 5, 2026

Hi Bo, Thank you for sharing this perspective. We understand how upsetting it is to be waiting this long to receive your order, and sincerely apologize for the frustration and disappointment. We take concerns around order fulfillment and communication seriously, and have shared your feedback internally as we continue working to improve accuracy and follow-through in the ordering experience. If you're open to it, please reach out to us at [email protected] so we can learn more and help to determine next steps.

Response from BurrowFeb 3, 2026

We’re so glad to hear you’re happy with the quality, comfort, and craftsmanship of your table and chairs, Tyler! We also appreciate your calling out the longer-than-expected timeline. Though it’s great to hear that Jayson helped keep communication clear during the process, your feedback helps us to identify areas where we can refine the customer experience even more. We appreciate your patience throughout the process, and thank you again for taking the time to share your feedback.

Response from BurrowFeb 3, 2026

Thanks for the rave review, Tim! We’re so glad to hear your order arrived quickly and that the packaging and assembly process made things easy from start to finish. We truly appreciate the support and look forward to welcoming you again soon!

Response from BurrowFeb 2, 2026

Thank you for sharing your experience, Mark. We’re sorry that the delivery timeline and communication didn’t meet expectations, and we can understand that waiting that long and having to chase updates would be frustrating. In some cases, hardware boxes ship separately from the main sofa delivery and typically arrive shortly after, though we recognize how concerning it is when parts are missing at first. We’re glad to hear you now have a complete sofa, and we appreciate you sticking with us through the process!

Response from BurrowFeb 1, 2026

Hi William, Thank you for sharing your thoughts. We’re glad the Soho showroom team was able to step in and help get things sorted, and we appreciate you calling that out. We also hear your concerns about the support experience not feeling as accessible or effective as it has in the past, and your feedback will be shared internally as we continue working to improve how customers receive timely, helpful assistance.

Response from BurrowFeb 1, 2026

Thank you for sharing this, Mark! We’re glad to hear that the assembly was straightforward and that the instructions made the process easy. It’s great to know the quality met your expectations as well. We hope that you enjoy your Burrow items for years to come!

Response from BurrowFeb 1, 2026

We love hearing this, Andrea! We’re so glad that your orders arrived early and that communication felt smooth along the way. It’s also wonderful that both pieces are a perfect fit in your space. We truly appreciate your continued support!

Response from BurrowFeb 1, 2026

Hi Barbara, Thank you for sharing such honest feedback! We’re glad to hear that the overall experience, customer service, and delivery met your expectations, and we also appreciate you pointing out the missing assembly instructions. Feedback like this helps highlight where we can improve the unboxing and setup experience, and we’ll be sure to pass it along to the correct team for consideration.