BurrowReviews of burrow.com

Multiple pieces were damaged upon opening. I am in the process of dealing with support, but I’m frustrated. This was a piece of furniture I had saved up for and it’s disappointing to pay so much and receive something damaged. It doesn’t seem like they have sufficient packaging or gentle delivery for the weight and size of the pieces.

Timely delivery; easy to follow assembly directions; customer support is great; chair is comfortable and well manufactured.

I love the pillow covers! Nicely packaged and delivered right on time.

Great service, product design, and assembly instructions. One piece arrived slightly damaged, otherwise this would be 5 stars.

Purchased the Opera media console in Walnut. It arrived in just over a week. Assembly was very easy. No missing pieces or misaligned holes, etc. The console is heavy and appears to be very well made. We are extremely pleased with it. Others have mentioned that the accordion doors don’t slide easily, but we have not found that to be true with our unit. They glide open and closed quite smoothly. My only other comment is that the walnut shade is a bit darker than I had expected. The console looks great and we can’t wait until our new sectional furniture comes in to really make our living room look great!

Ordered kettle coffee tab

Never, never, NEVER buy from Burrow. They will claim your items are in stock, charge you for them, and string you along for MONTHS claiming that your order will ship "soon". This has been the absolute worst experience I have ever had with a furniture company, and I've had some awful experiences. I wouldn't recommend this company to anyone, even if the products were free. Run for your life. You'd be better off picking up furniture off the street. I purchased 2 Title Bookshelves in October. The items were listed as In Stock (spoiler: they weren't). I was told a month later that I should be receiving them in December. December came and went with no bookshelves. I was told I'd receive them in January. That didn't happen. Then I was told early February. That didn't happen. Then I was told end of February. They have one business day to make that happen, and something tells me I'm not going to have 2 bookshelves tomorrow. During this endless cycle of promises and missed deadlines, I made Burrow aware that their website falsely lists the item as in stock. They got back to me, noting they had found a "glitch" that was causing the issue, and that fixing it was a high priority. A month after that conversation and the item is STILL listed as in stock. I highly recommend finding a company that has their logistics, engineering, and support figured out, because Burrow doesn't, not even a little bit. EDIT AFTER BURROW RESPONSE: To the Burrow rep: as my review describes, I have already emailed with you, literally dozens of times. The effort to reach out here when I make a negative public review is just a PR effort. Your opportunity to “make it right” has long passed. Nothing about any of my interactions with you (again, as I described in my review) has indicated that you will be able to “provide more clarity on the timeline.” To the contrary, you’ve only provided false timelines and empty promises. The only way you could make this right is to actually fix the problems that I and countless others have described here and elsewhere. You could start with not falsely claiming your products are in stock. They aren’t. I have a folder of proof that you continue to misrepresent the inventory status of your items. Which of course can only be interpreted as an attempt to hide the actual lead times of your items to keep customers buying. To others reading this: don’t make the mistake of thinking Burrow will change or your experience will be different.

it took months and I received only half of my order, and a piece of furntiture I did not order that I now have to deal with existing in my small apartment in a giant box taking up a large portion of my space. When I requested to get it picked up I was told it wasnt possible until my incorrect order was sorted and delivered (which was supposed to be expedited but now its been weeks again). The original order I placed was Dec 7, still dealing with this feb 17. still have no stools, and one giant wrong chair, and very little information other than being told "its coming!"