BurrowReviews of burrow.com

First I was impressed with the packaging. When I opened the 1st box, I thought if they put this care into packaging the piece must be a quality piece. I was not wrong. It was super easy to assemble. It looks great and feels solid.

Forced to upgraded my couch, sent the wrong stuff, months long delay in getting my corner pieces and they delayed it even further. Never again.

Well I ordered couch in October and it come today so only a 7 month delivery time. Your company is terrible and no matter how good this couch is I’ll never buy another thing from you

We ordered a sectional in Nov 2025. The couch came in 16 enormous boxes, delivered in 3 different deliveries, by 2 different shipping companies, over the span of a week. Once all the pieces came we went to assemble and realized it was missing the couch arms. It is now 6 months later and we STILL do not have the arms. The delivery date has been pushed back twice, we have no way to return (see 16 different enormous boxes), and we are stuck with most, but not all, of a sectional. Customer service 'sounds' sympathetic but does nothing. The first time they pushed back the delivery date (about 3 months in) they credited us some $ back, but nothing since then.

Purchased a couch a YEAR ago…. Still waiting. Burrow promises every time just another 3 months and assures that there are no more delays only for me to have to reach out and be told another 3 months. Outrageous. We’re entering year 2 and no offers to make it right or potential solutions. I guess I can reach out in another 3 months. UPDATE 05/04/26: Burrow requested additional information which I shared immediately. It’s been nearly a week and still no contact from Burrow. Not sure why they would say they’d reach out if they didn’t intend to. UPDATE: 05/13/2026 One last update here that we still have received zero communication from Burrow. Some people have said that it’s like customer service is a AI bot. That is clearly true. In the past I have purchased items from Burrow and had a great experience. I’m guessing once it was acquired by Havenly it’s not the same business. Disappointing.

The Chicago store staff was awesome! I am offically loyal.

Range 4-Piece Open Sectional Double Lounger Moss Green - Performance Flatweave / Oak - Wood So I bought this exact couch 3 years ago... after about 1.5 year the sofa cushions were really worn out and we wanted to replace the sofa but didn't have the money yet... it's the perfect couch for our place and size and we have loved the modular aspect of it Once we had the money we decided to give this couch another go, since they said they "upgraded the cushions" so we ordered this couch thinking it would be the exact same color and material as before, especially since it's a modular sofa we did not expect a change in color... we were sadly mistaken.. it came on more of a grey drained of all life, kinda green color and the material was not the same, it seemed worse then before... when taking one of the cushions out of the box we moved it on to the ground and the fabric fuzzed up as if we were rubbing it on the ground a lot.. not impressed for the longevity of the fabric.. On the good side the cushions seemed nicer than the ones before... but who's to say at the end of the day, how it would hold up. After taking it out seeing the color and feeling the fabric for one cushion we immediately put it back and began the return process.. Which was not simple, you send a message to them, wait for them to respond, they send you to work with a separate company to pick it up, you then go back and forth with them and after all of that from initiating the return, the whole process took a little over 3 weeks to get the a return back...and cost us $210 to return it which sucked because like I said if I knew the fabric was different then three years ago; both in texture and color I would have never even wanted to waste my money on it in the first place... it's a modular couch which means people will go back to purchase additional pieces to there couch I'm sure they would be very upset to know it's a completely different color. Anyways after spending $1486 for the couch, we got back $1275... spending $210 on return fees, and over 3 weeks waiting for the money to get back into our account. All because of false advertising... I also noticed we spent the same price for this couch 3 years ago... with the economy it should be more expensive to adjust for the inflation, which to be honest I would been happy to pay for the higher price, if it came with at least the same quality as the last sofa.. instead we went without a sofa for over three weeks and eventually found one we loved that was $2,300... and I mention that to say that we would have been more then happy to pay for the inflated prices based off the natural inflation of the economy if the quality was just as good as the first time we bought it 3 years ago... But unfortunately the quality has gone down, the prices stayed low and now I know why... let is be a warning for those interested And lastly we were trying to figure out what changed in the last three years to cause such a difference in quality… well the company was bought by a much larger corporation Havenly which is probably why. I wish I could add pictures for further proof but hopefully this is enough information to help guide your decision process Oh and another thing I submitted this exact same review on their website, with pictures. I went back to see where it was… no where to be found so they obviously don’t have very honorable reviews on there website…

I ordered and paid for my Burrow Nomad (3-seater couch with chaise in blue velvet) back in November 2025. At the time, the website indicated shipping in 4-6 weeks. I emailed customer service in a few days to confirm shipping estimate as was immediately told it would be double… 8-12 weeks. It has been 5 months, and my sofa still has not been shipped. Throughout this time, I have been told delivery would be in February, then March, then June, then April, and most recently May. The customer service emails I get in response to my numerous queries always cite ‘supply chain issues’. Also throughout this time, the Burrow’s sales website has listed the product as being available to ship in 2-4 weeks, 4-6 weeks, immediately, etc. Currently, the site is showing 4-6 weeks, but about a month ago it showed ‘in stock and ready to ship’. When I brought this up, I was told the team was working to ensure website accuracy. For the past month, or so my Burrow account page shows no current or past orders. Again, I have been told the team is working to resolve website issues. As a company, Burrow (purchased by Havenly Brands more than a year ago) is at best grossly incompetent, and at worst criminally fraudulent. I’m sure the truth lies somewhere in between (although I’m guessing it’s closer to the latter) . Regardless, the result is a horrendous experience: Beautiful website convinces me to pay $2k up front —> 5 months of gaslighting about shipment delays —> order page now blank and customer service has stopped responding to my emails… and still no sofa. I remain hopeful that one day I’ll get my furniture, and when I do I’ll post an honest review about its comfort, look, and quality. But until then I have little recourse but to stew and write bad reviews about the company. It’s such a shame because it really is a nice looking website with a good pitch. I do not recommend purchasing anything from Burrow. They might have a good product or they might not (I wouldn’t know), but they are catastrophically dishonest and unscrupulous. Remember, they knew shipping wouldn’t be 4-6 weeks but made that promise up front in order to convince me to pay them thousands of dollars. No matter what, this is unacceptable behavior… there has got to be other places you can buy a couch without this hassle.