CP
I would give 0 stars if I could.
I would give 0 stars if I could. 6+ months to deliver. The company claims quick shipping which is a lie. Lack of communication. When it did not come by the date they gave us, WE had to contact them. Multiple delays, which again, WE had to contact them about. Missing pieces. Once it did arrive, we realized we were missing multiple pieces including the entire chaise. There is literally no way to make a return considering the directions you have to download instruct you to open ALL boxes and components, just to leave you stuck if you end up having even more issues. Why are these honest reviews not included on the purchasing website? It is very scummy and deceptive to have a separate page for complaints from real customers vs paid reviews coming from a company that “compromises between quality, affordability, and convenience … solving the biggest problems in furniture.” I can’t begin to explain the frustrations that have came with ordering from this company and I will never do it again.
Response from BurrowMay 18, 2026
Hi CP, Thank you for taking the time to share this. We’re very sorry for how frustrating and disappointing your experience has been, and we definitely understand how upsetting it would be to wait far longer than expected and still not have all the pieces needed to use your furniture. This isn't the experience we want anyone to have, and your feedback has been shared with our team. Again, we appreciate you bringing this to our attention and are sorry for the frustration this caused. If there's anything more you'd like to share, we'd love to hear it. Feel free to reach out directly to [email protected].