BurrowReviews of burrow.com

Response from BurrowMay 7, 2026

Hi Manuela, Thank you for sharing your experience. We’re very sorry to hear that your coffee table didn’t hold up as expected, especially after waiting so much longer than originally anticipated for it to be delivered. We understand how disappointing it is when a piece doesn’t reflect the quality or value you expected, and we recognize that this falls short of our standards. We have shared your feedback on product durability and delivery timelines with our team as we continue working to improve. If there's anything more you'd like to share, we'd love to hear it. We can be reached directly at [email protected]!

Response from BurrowMay 5, 2026

Hi there, Thank you for sharing your experience. We’re very sorry for the extended delay and for the lack of clear, proactive communication along the way. We understand how frustrating it is to have delivery timing shift without notice, and that’s not the level of transparency or support we want customers to experience. Your feedback has been shared with our team as we continue working to improve delivery updates, communication, and resolution processes across the board. If there's anything more you'd like to share, we'd love to hear it. Feel free to reach out directly to [email protected]!

Response from BurrowMay 5, 2026

Thank you for sharing this, Kevin! We’re so glad that your sofa and ottoman were worth the wait. We also appreciate you calling out our Customer Experience team, and we’re happy to hear that they were able to provide a quick update along the way. Enjoy your new pieces!

Response from BurrowMay 5, 2026

Hi there, Thank you for sharing this. We’re so glad to hear you’re enjoying the sofa, but we’re sorry that the shipping communication fell short again. We understand how stressful and inconvenient it is to have large boxes arrive without advance notice, and that’s not the experience we want anyone to have with Burrow. We appreciate you taking the time to share your thoughts, and we have shared your feedback internally as we actively work to improve as a company. If there's anything more you'd like to share, we'd love to hear it. Feel free to reach out directly to [email protected]!

Response from BurrowMay 4, 2026

Hi Lucia, Thank you for sharing - we’re so glad to hear the quality stood out! We put a lot of care into making pieces that feel as good as they look, and we appreciate you taking the time to leave a review.

Response from BurrowMay 4, 2026

Hi Ray, Thank you for sharing this feedback. We’re really glad to hear you’re loving the sofa, but we agree that the initial resolution didn’t hit the mark. A future-purchase credit doesn’t solve the issue with the cushion itself, and we’re truly sorry for the frustration there. It looks like you’re already in touch with our team, and we’ve looped in leadership to help take a closer look in order to work toward a better resolution. We appreciate your patience while we get this sorted for you!

Response from BurrowMay 4, 2026

Hi there, Thank you for sharing your experience. We’re sorry for the repeated delays and for the frustration of having to proactively reach out to get updates. That’s not the level of communication we want you to have with Burrow. Additionally, we want to clarify that our Customer Experience team is made up of real people. We do not use AI to communicate with customers. That said, we understand why the experience may have felt impersonal, and we’re taking that feedback seriously as we work to improve. Your support request has been escalated internally, and a manager will be reaching out shortly to assist further. If there's anything more you'd like to share, we'd love to hear it. Feel free to reach out directly to [email protected]!

Response from BurrowMay 4, 2026

Hi Emily, Thank you for sharing your feedback. We completely understand how frustrating it would be to experience such a long delay without any proactive updates along the way, and we're very sorry for the inconvenience and disappointment this situation has caused. While delays can sometimes happen during production or transit, you should never feel like you have to chase down order updates. Your feedback matters, and we’re actively working on improving transparency around shipping and fulfillment so that experiences like this don’t happen again. We hope we’ll have the opportunity to turn this around for you and restore your confidence in us!