BurneekReviews of burneek.com

Response from BurneekJan 17, 2025

Hello Elizabeth, We sincerely apologize for the inconvenience and frustration this situation has caused. At the time of purchase, we make sure to display the estimated wait time so customers can decide whether they’re comfortable moving forward with their order. We understand that, for some reason, this may not have been visible to you, and we are truly sorry for the misunderstanding. We deeply regret that your order didn’t arrive before Christmas. We truly appreciate you choosing us, and we feel terrible that we couldn’t deliver in time for your special gift. However, we can confirm that your order has been delivered, and we hope you are now enjoying your sauna. If you need any assistance or have any concerns, please don’t hesitate to contact us at [email protected]. We are always here to meet the needs of our customers. Once again, we sincerely apologize for the inconvenience, and we truly appreciate your understanding. Sincerely, Burneek

Response from BurneekJan 1, 2025

Hello Tom, We deeply apologize for the delay and for the frustration this has caused. During the time of your purchase, we were experiencing an unusually high demand and were fulfilling orders in the sequence they were placed. Unfortunately, at the moment you made your purchase, we did not have stock available, but there was a note at checkout clearly explaining this and the expected waiting period. That said, there are no excuses for this inconvenience, and we take full responsibility for not meeting your expectations. We assure you this is not the experience we want our customers to have, and we are taking steps to ensure it does not happen again in the future. We really hope you are enjoying your sauna, and we are truly grateful that you chose Burneek as your sauna provider. Thank you for sharing your feedback and giving us the opportunity to improve. Sincerely, Burneek

Response from BurneekDec 10, 2024

Hello, We’re sorry to hear about your experience and truly appreciate your feedback. Unfortunately, as we cannot see your name linked to this comment, we are unable to locate your order to reach out directly. We would love the opportunity to address these issues and provide replacements for any defective parts you mentioned, such as the zipper or poles. Please don’t hesitate to contact our support team at **[email protected]**, and we’ll work with you to resolve this as quickly as possible. At Burneek, we strive to provide every customer with the best experience and are continuously improving every detail of the sauna to meet your expectations. Thank you for bringing this to our attention. Sincerely, Burneek

Response from BurneekMar 2, 2025

That’s wonderful to hear! Easy setup and a relaxing steam session make it a perfect addition to any routine. Enjoy every moment! 🔥💨💆‍♂️

Response from BurneekNov 4, 2024

Hello Laurenco, I'm sorry to hear about this unusual issue. If the problem persists, please feel free to reach out to us at [email protected], and we’ll be happy to provide a solution. We always strive to ensure that each customer has the best experience. Sincerely, Burneek

Response from BurneekNov 4, 2024

Hello Patrick, Thank you for your feedback. We appreciate your recommendations and will certainly take them into account as we strive to improve our customers' experience every day. Please remember that we’re here to help with anything you may need. Sincerely, Burneek

Response from BurneekOct 21, 2024

Hello Anthony, We are sorry to hear about your experience. However, we want to clarify that we never received any message or communication from you regarding the issue. Had we received it, we would have resolved it promptly, as our goal is to assist every customer. Please double-check your email and respond as soon as possible, letting us know which piece is missing so we can send it to you right away. We apologize for any inconvenience this may have caused. The quickest and most direct way to contact us for any inconvenience is via: [email protected] Sincerely, Burneek

Response from BurneekOct 18, 2024

Hello William, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the zippers. As soon as we received your message, we responded immediately and offered a replacement. We strive to address issues promptly, and most of our customers are very happy with both the product and our customer service. Regarding shipping, we use USPS as our standard carrier for all orders and replacements. We provided you with a tracking number right away, and while we understand your frustration with the delay, the package is in transit and will be delivered soon. We also resolved the zipper issue across all affected units to prevent this from happening again. Once you receive the replacement and confirm everything is in order, we would greatly appreciate it if you could update your review. We are committed to providing the best possible experience, and your satisfaction is important to us. Thank you again for your patience and understanding. Sincerely, Burneek