BurneekReviews of burneek.com

Response from BurneekFeb 10, 2025

Hello Scott, We sincerely apologize for the mistake in your order. I’ve checked, and I can confirm that we’ve already sent the missing sauna cover to you. Additionally, your purchase was made during a period when we were out of stock, and we informed you beforehand that the wait time would be 1 to 3 weeks. You proceeded with the purchase knowing this, and we appreciate your patience. The good news is that we now have stock available, and we truly hope you enjoy your sauna. If you have any further concerns, please feel free to reach out—we’re here to help! Burneek

Response from BurneekFeb 4, 2025

Hi Mike, I understand your frustration, and I’m really sorry for the experience you’ve had. It looks like your order was placed while we were out of stock, and the expected wait time was stated on our website right before completing the purchase. I assure you that Burneek is a legitimate company, and we are committed to delivering every order. I understand that delays can be frustrating, and we truly appreciate your patience.

Response from BurneekJan 27, 2025

Hello Dustin, The wait time was likely due to your purchase being made while we were out of stock, and that was the estimated restocking period. I'm glad to hear you enjoyed the sauna while it was working. I'm sorry about the issue with your steam unit, and I kindly ask you to reach out to us at [email protected] so we can send you a replacement as soon as possible. Your satisfaction is very important to us, and we hope to resolve this quickly so you can continue enjoying your sauna and its health benefits. Sincerely, Burneek

Response from BurneekJan 27, 2025

Hello Robert, I'm sorry to hear this. I will take care of resolving your issue right away by asking our team to reach out to you and offer the best solution free of charge. I understand your frustration and truly regret what’s happening. I hope we can resolve your problem as soon as possible. Thank you for choosing us, and I assure you that feedback like yours helps us improve every day for our customers. Sincerely, Burneek

Response from BurneekJan 20, 2025

Hello Jason, We’re sorry to hear about the issue with your steam generator. Please reach out to our customer service team at [email protected], and we will promptly arrange a replacement for you. We’re committed to ensuring you have the best experience with our sauna, and we appreciate the opportunity to make things right. Sincerely, Burneek

Response from BurneekJan 17, 2025

Hello Johnny, I’m sorry to hear that you feel our product is of poor quality. You are among the small percentage who feel this way, as we work hard every day to improve our quality and ensure every customer is satisfied. I would truly appreciate it if you could email our support team at [email protected] with detailed information about the quality issue you experienced. We will gladly address the problem and send you a replacement. Your satisfaction is our top priority, and we hope to assist you and improve your opinion about us. Sincerely, Burneek

Response from BurneekJan 17, 2025

Hello Mick, We’re truly sorry to hear about the missing PVC connectors and the frustration this has caused. Please know that our customer service team is always committed to staying up-to-date and responsive. It’s possible that your message was unintentionally lost among many, but we genuinely want to resolve this issue as soon as possible. We apologize for the missing parts in your order. Please email us at [email protected] so we can immediately send out the replacements and solve this issue. Our top priority is satisfying each of our customers, and we are always here to help. We hope this will resolve your concern promptly. Sincerely, Burneek

Response from BurneekJan 17, 2025

Hello Billy, I’m truly sorry to read this. I searched for your order under the name you used for the review, *Billy Dawson*, but I couldn’t find any order under that name. Perhaps there’s been a mix-up, and you purchased from another company? If you placed the order under a different name, please contact our customer support at [email protected] and provide your order number and the correct name. This will allow our team to assist you in finding a solution and immediately send you a replacement from our Miami warehouse via UPS. I assure you that you won’t have to struggle with anyone—just help us locate your order and share evidence of the issue, and we will handle it promptly. Thank you for your feedback, and we look forward to resolving this issue if you indeed purchased from us. Sincerely, Burneek