BuildiumReviews of buildium.com

Response from BuildiumApr 16, 2015

Hi Dave, Thank you for your feedback. Creating memorable customer experiences is something we pride ourselves on, and it sounds like we have let you down. I’d love to get in touch with you directly to learn more about the issues and see if there is anything we can do to make it right. You bring up a lot of really valid concerns and we don’t want these issues to be ignored. If you could reach out to me directly at [email protected], I would really appreciate it. -Jessica Steinberg, Customer Care Manager

Response from BuildiumMar 2, 2015

Hi Jason, We regret to hear that you’ve had such a negative experience with our customer care team. We really pride ourselves on our ability to deliver fast, friendly, and effective support to all of our customers. We recently expanded our support hours, and continue to hire more customer care agents to keep pace with Buildium’s growth. We strive to consistently provide exceptional service even during our busiest season. Unfortunately, we just didn’t meet our standards this time around. I will be reaching out to try and make this right for you. In the meantime, you can visit http://buildiumstat.us and http://buildium.teamhively.com to see real-time phone wait times and customer feedback. -Charlie Driggs, Director of Services

Response from BuildiumJan 27, 2015

Hi Anthony, I'm sorry to hear that you feel this way. We did make some changes to our plans and pricing this summer - they were the first changes we've made to pricing in more than 4 years. While we did sell a 25 unit plan for $15 per month, our entry level plan now allows you manage up to 40 units for $40 per month. We allowed everyone on an annual contract to keep their rates, offered loyalty credits to existing customers on a monthly plan to help ease the increase, and the pricing for our larger plans didn't change much if at all (some customers actually saved money). We're continuing to make major investments in our product and service so that we can continue to offer property managers the best tools possible to make them more efficient and profitable. Making those investments required that we increase the price for our entry level plan - we couldn't feasibly do so from a business perspective while selling a $15 per month plan. I think if you look at other comparable, comprehensive property management software solutions you'll find that Buildium is still far less expensive and more accessible than the competition. There are also other "lighter" solutions out there at a lower price point that we'd be happy to recommend. We try really hard to be as transparent as possible - that's why we're one of the few companies in our space that publishes pricing information directly on our website. We're on a mission to "help small businesses succeed, while setting the highest standard for how business should be done" and I'm sorry to hear that we didn't fulfill your expectations. I'd love to chat with you further to see if we can make you a Buildium believer again. You can reach me directly at [email protected]. -Geoff Roberts, Director of Marketing