BuildiumReviews of buildium.com

I have been working with buildium for over a year. I have had some problems that needed their help. I have e-mailed and phone them and have received an answer before the day is out. They have, on occasions, taken me step by step to resolve my situation. I have always been able to resolve my situation either by e-mail or by phone. I have found that a phone call is usually most helpful. They are a pleasure to work with and no problem is too small for them. Yes, I would recommend the program and have, to other agencies.

Buildium is an awesome piece of software. I have been on it now for 5 years, and I have called in probably no more than 3 times to get assistance on something. The software is so easy to use, even when you start using something new that you've never used before. I wouldn't even consider another software provider! Jim Logston Superior Home Rentals, LLC

I have never been an apartment manager before nor am I an accountant. But I found the Buildium program to be so intuitively written and laid out that I felt VERY confident in using all features/functions of the program within the first 3 or 4 days. What I didn't feel certain about, their "help" area had great examples of using the function/feature. Within a matter of a few days I felt like an expert at creating leases, editing tenants, editing leases, making entries in the general ledger. Very smooth program. I use it to manage 2 complexes with a total of 46 apartments. Love the program. Makes quick and accurate work out of maintaining both complexes.

We have used Buildium for years and we just keep growing. We have 589 tenants in 153 properties and 1262 owners in 33 HOA's. My clients and tenants love the fact they can view documents and their accounts anytime they choose. The online payment feature is a timesaver for both the company and the user. I noticed some negative reviews about customer service, we always rate them high and we never experience any problems with them answering any questions promptly. I would high recommend Buildium.

If I could give less then 1 star I would. Customer service is horrible, system has so many bugs it is unbelievable. Forget automation which is supposed to make managing properties more efficient and useful for the managers as well as your clients and residents. If you are an individual just wanting a system to keep track of your own properties then this might be okay. But as a business it is not. We are not even able to send emails to our clients, residents or vendors through this. I will definitely be recommending we switch over to Propertyware as soon as possible. This was a HUGE mistake and we are very disappointed.in this software and company. Theresa/Busch Realty Group, LLC

The software is not bad, but the customer service is terrible. They ignore request tickets for a call back to resolve issues. It's nearly impossible to get anyone on the phone. Resolving billing issues is a nightmare.

Buildium is perfect software for anyone managing property, whether just beginning or an experienced manager looking to enhance the quality of their reporting. It is extremely easy to use; covers all necessary accounting functions; customer service team has always been helpful and friendly; and the very few limitations I have found, I am certain that solutions are already being worked on and delivered soon. I would recommend Buildium to anyone.

We started using Buildium a couple of months ago and have been very happy with the software so far. Our account rep is very helpful and promptly responds to any questions or problems. I would recommend Buildium.